Tech Support Advisor – On-site
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to be part of a team thats shaping the future of fashion Join us in Barcelona as a Technical Support Advisor and work alongside a group of innovators powering top global brands. This is your chance to grow your career in a fast-paced rewarding environment where your expertise makes a real impact.
What Youll Do
As a Technical Support Advisor you will be the first point of contact for our dealers and end users providing outstanding support and technical guidance:
Respond to phone and email inquiries in real-time delivering accurate and professional solutions
Troubleshoot technical issues and ensure timely resolution
Educate customers on product usage updates and best practices
Create and manage support tickets to track and resolve cases efficiently
Collaborate with internal teams to resolve complex or escalated issues
Maintain accurate customer records and documentation in internal systems
Who Were Looking For
Our ideal candidate is a proactive customer-focused professional with a passion for delivering excellence:
Bilingual or proficient in German with advanced English skills
At least 2 years of experience in Customer Service or Technical Support
Strong customer care skills with the ability to listen understand and respond to customer needs
Ability to take ownership of cases drive them to resolution or escalate appropriately
Comfortable working in a fast-paced collaborative environment
What We Offer
We understand that a fulfilling career goes hand-in-hand with a balanced lifestyle. Heres what you can expect:
Full-time permanent contract (39 hours/week)
Schedule: Monday to Friday 09:00 18:00
Salary package: 20500 gross/year up to 2000 gross/year in bonus
Central office location in Barcelona easy access to public transport
Full paid training to set you up for success
Career development programs and specialized courses to grow your skills
Location
C/ de la Selva de Mar 129 Barcelona Spain
Languages Required
German (proficient/bilingual)
English (advanced)
Start Date: 03/03/2026
Selection Process
Our selection process is structured to ensure the perfect match for both you and the project:
Submission
Ownership Validation (up to 48hrs)
Profile Fit Validation (by CNX recruiters & project leader)
HR Interview & Tests
Supervisor Interview
Client Interview (for some projects)
Job Offer
Hired
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
