On-Site Assistant General Manager — Single-Family HOA Austin, TX
Share
Job Location:
Austin, TX - USA
Yearly Salary:
$ 55000 - 55000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
On-Site Assistant General Manager Single-Family HOA (Full-Time)
Job Summary
We are seeking an organized service-focused Assistant Community Manager to support the day-to-day operations of a single-family homeowners association. This position reports directly to the General Manager and plays a key role in homeowner communications compliance coordination vendor scheduling administrative support and maintaining accurate community records. The ideal candidate is proactive detail-oriented and comfortable managing multiple priorities in a customer-facing environment.
Key Responsibilities
Resident Service & Communication
- Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
- Assist with drafting and distributing community communications (emails notices updates reminders)
- Support resident issue tracking and ensure concerns are routed and resolved appropriately
Compliance & Architectural Support
- Support enforcement of governing documents community rules and architectural standards in a consistent professional manner
- Assist with violation tracking courtesy notices and compliance follow-up
- Help coordinate architectural applications (ARC/ACC) submissions approvals and recordkeeping (as applicable)
Administrative & Board Support
- Prepare meeting materials and assist with meeting logistics (agendas packets sign-in sheets ballots/proxies when applicable)
- Maintain organized community files (contracts bids correspondence maintenance logs owner records)
- Assist with obtaining vendor proposals tracking insurance certificates and maintaining compliance documentation
- Support records requests document distribution and routine reporting to the General Manager/Board
Vendor Coordination & Operations Support
- Schedule vendors and contractors for repairs and routine services; confirm access and completion
- Track work orders service requests and vendor follow-through; escalate urgent issues to the General Manager
- Assist with routine community inspections and documentation of maintenance needs
Financial & Collections Support
- Assist with invoice review and coding support (as directed)
- Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the General Manager)
- Help track budget-related documentation for operational projects and recurring services
Emergency Response & On-Call Support
- Support after-hours response as needed for urgent community issues and communicate updates to the General Manager
Qualifications
- High school diploma or GED required; college coursework/degree preferred
- 2 years of experience in HOA property management customer service or administrative operations preferred
- Strong written and verbal communication skills; professional customer service mindset
- Highly organized with strong attention to detail and follow-through
- Comfortable using property management software Microsoft Office/Google Workspace and email platforms
- Ability to interpret and apply policies procedures and governing documents with guidance
- Reliable attendance; ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)
Work Location & Schedule
- On-site position within the community
- Full-time; schedule may include occasional evenings/weekends based on operational needs
- Annual salary starting at $55000 (Salary will be based on experience)
Benefits
Eligible full-time employees may receive a comprehensive benefits package which can include medical dental vision paid time off paid holidays and retirement plan options (including employer match).
Disclaimer
This is not an all-inclusive job description. Duties and responsibilities may be modified at any time based on operational needs.
- Benefits Offered:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k Matching Plan
- PTO
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
