Role Summary:

As a Technical Product Manager specializing in AI Solutions this team member will play a pivotal role in driving the development of generative AI products and solutions that transform how Cencora serves and engages with role requires a seasoned product management professional with deep expertise in customer service operations and customer-facing digital platforms who can independently own and drive AI initiatives across our customer experience portfolio including AI integration into customer facing tools and platforms as well as enablement of AI solutions for customer facing support personnel using a variety of technology will collaborate with cross-functional teams to define product vision prioritize features and deliver innovative AI-enabled tools that meet business needs.

The Technical Product Manager will bring critical customer operations domain expertise to pursue AI solutions that enhance customer service tool efficiency and elevate the customer experience through AI-powered platform capabilities in our customer facing this role they will lead product discovery define and document requirements manage product development cycles with internal and external vendor resources engage with stakeholders and users to elicit and document requirements and oversee and/or execute on testing and support.

The successful candidate will have a deep knowledge of and passion for AI technology particularly its application in enterprise environments to drive impactful business outcomes. This position requires an experienced product manager who can work independently while collaborating with the broader AI IT and business stakeholders. This role resides within our Global Data and Technology Services organization (GDATS) as part of the Data Analytics and AI domain at Cencora.

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Primary Duties and Responsibilities:

• Build and maintain strong relationships with business partners and the broader IT organization to deliver impactful AI solutions.

• Conduct analysis and gather insights to identify and prioritize high-value use cases for AI-enabled tools.

• Advise and consult stakeholders on build vs buy decisions employing a strategic data-driven approach to decision-making.

• Collaborate with the team to define product goals align with business priorities and ensure product roadmaps reflect stakeholder needs.

• Develop detailed product requirements documents (PRDs) write user stories and create functional specifications to guide the development of AI-driven business solutions.

• Oversee the creation of test plans perform system integration testing validate test results and address any issues during testing phases.

• Work closely with end users to optimize product adoption provide training and offer support for prompt engineering and tool usage.

• Create test iterate and publish production-ready prompts for customer operations use cases ensuring optimal performance and accuracy.

• Mentor product specialists and business analysts with potential to build and lead a team as the portfolio grows.

Experience and Educational Requirements:

• Bachelors degree in Computer Science Information Systems Business or a related field.

• 7-10 years of relevant product management or related work experience required.

• Demonstrated experience defining and executing on AI products in an enterprise or B2B/B2C product environment.

Minimum Skills Knowledge and Ability Requirements:

• Strong leadership and collaboration skills within cross-functional teams.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical skills with a passion for exploring the capabilities of AI in enterprise environments.

• Enthusiasm for AI technology and its innovative application in enterprise settings including a functional understanding of AI language models APIs and software tools.

Required Domain Expertise:

• 5 years of product management experience in customer service enterprise e-commerce or customer platform domains

• Familiarity with enterprise CRM platforms; Salesforce strongly preferred

• Demonstrated success implementing AI/ML solutions customer operations context preferred

• Proven experience with customer-facing digital platforms and portalsin B2B environments

• Hands-on prompt engineering experience including creating testing and optimizing prompts and conversational flows for customer-facing applications

• Enterprise AI platform experience(Azure OpenAI Services preferred but experience with OpenAI Anthropic AWS Bedrock or similar platforms acceptable)

• Experience with and understanding of customer service operations including contact center technologies case management and service metrics (CSAT NPS FCR AHT)

• Track record of improving customer satisfaction and operational efficiencythrough technology initiatives

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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