Customer Service Representative General Administrative Assistant
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a reliable detail-oriented and proactive Customer Service Representative / General Administrative Assistant to support daily office operations while delivering high-quality customer service. This dual-role position is essential to maintaining an efficient workplace supporting internal teams and ensuring positive interactions with customers and stakeholders.
Primary Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Perform general office duties including filing data entry scanning document preparation and scheduling
- Maintain and update customer records databases and internal systems
- Schedule meetings and appointments; manage calendars as needed
- Prepare and distribute correspondence memos and routine reports
- Assist with basic bookkeeping record-keeping and data tracking
- Provide administrative support to multiple departments as required
- Support other administrative staff to ensure smooth office operations
- Resolve customer issues and complaints efficiently while maintaining a positive empathetic approach
- Maintain accurate records of customer interactions and service activities
- Follow up with customers to ensure satisfaction and issue resolution
- Collaborate with team members to improve customer service processes and workflows
Basic Qualifications
- TS/SCI w/ Poly Clearance is required
- High school diploma or equivalent
- Minimum of 2-4 years of experience in customer service administrative support or office operations
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities with strong attention to detail
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and standard office equipment
- Ability to work independently as well as collaboratively in a team environment
- Strong problem-solving skills and ability to handle multiple priorities
Preferred Qualifications
- Associates or Bachelors degree in Business Administration or a related field
- 2 years of experience in a customer service and/or administrative role
- Experience with customer relationship management (CRM) systems or customer databases
- Familiarity with SAP or similar enterprise software
- Experience supporting multiple departments in a fast-paced office environment
- Positive patient and professional demeanor with strong interpersonal skills
EC-DAS
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
February 9 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
