Bilingual Collection Agent Consumer Resolution Specialist (SpanishEnglish) Kompato AI
Share
Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Kompato AI we are developing the first AI-powered customer-centric financial services business. Were thefirst fully licensed AI-first debt collection agencyand were already outperforming traditional agencies.
Working here will be a thrilling challenging and rewarding experienceideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. If you are driven ambitious and passionate about transforming financial services with AI this is the place for you.
The Role
We are seeking a high-performing results-driven Bilingual Collections Specialist with native Spanish language skills to join our team. Youll work with financially distressed consumers in both Spanish and English helping them identify real solutions to regain control of their financial situation.
This isnt traditional collections. Our AI agents handle the majority of consumer interactions. Youll handle escalated casesthe ones that require human expertise emotional intelligence or regulatory compliance. Your bilingual ability is critical: youll serve Spanish-speaking consumers who need human connection and navigate culturally sensitive financial conversations.
Youll handle:
- Spanish and English-speaking consumers who request to speak with a person
- Cases requiring human involvement by law or regulation
- Complex payment arrangements and dispute resolution
- Sensitive negotiations requiring cultural understanding and empathy
Your impact:
- Build and maintain strong trust-based relationships with Spanish-speaking consumers
- Resolve the most challenging collection cases in our groundbreaking system
- Provide feedback that improves our industry-leading AI platform
- Ensure compliance and deliver best-in-class consumer experiences
- Work remotely with a collaborative high-performing team
Key Responsibilities
Collections & Relationship Management:
- Contact consumers in Spanish and English to negotiate payment arrangements
- Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship
- Proactively identify opportunities to resolve accounts and drive positive outcomes
- Navigate cultural sensitivities around money family obligations and financial stress
Dispute & Issue Resolution:
- Quickly and effectively resolve disputes and complaints in both languages
- Handle escalated collection cases requiring expert judgment
- Document all interactions thoroughly for compliance and quality assurance
- Follow up diligently to ensure payment commitments are met
Compliance & Regulatory Knowledge:
- Maintain expert knowledge of FDCPA TCPA CFPB and state-specific collection regulations
- Ensure every interaction meets legal and compliance standards
- Stay current on regulatory updates and AI-driven engagement strategies
- Handle sensitive cases with precisionyoure our compliance checkpoint
Team Collaboration & AI Improvement:
- Provide feedback to improve AI agent performance with Spanish-speaking consumers
- Share insights on cultural nuances that impact collection effectiveness
- Contribute to strategies that enhance outcomes for bilingual consumers
- Act as a role model for professionalism integrity and commitment to excellence
What It Takes to Succeed
MUST HAVE:
Native or fluent Spanish speaker with professional-level English proficiency
5 years proven collections experience in accounts receivable debt collection or consumer finance
Clean compliance record - no regulatory violations or disciplinary actions
Track record of meeting or exceeding collection goals and performance metrics
Deep knowledge of FDCPA TCPA and CFPB regulations
Exceptional negotiation and problem-solving skills in both Spanish and English
Ability to handle difficult conversations with empathy and persistence
Cultural competency working with diverse Latino communities (Mexican Puerto Rican Central American etc.)
Proficiency with CRM systems dialers and omni-channel platforms
Self-motivated and accountable for remote work environment
Secure home office with reliable internet and private workspace
What Were Looking For:
- Someone who genuinely wants to help consumers resolve their debts
- High emotional intelligence to balance empathy with results
- Confidence navigating objections and difficult financial conversations
- Adaptability to work with AI technology and provide improvement feedback
- Professional maturity and integrity in all consumer interactions
- Drive to continuously improve performance and outcomes
What We Offer
Compensation:
- Competitive salary (based on experience and location)
- Performance bonuses tied to collection results
- Full benefits package (health dental vision 401k)
Work Setup:
- Fully remote position
- Equipment and technology provided
- Flexible schedule within business hours
- Professional development and compliance training
Growth & Impact:
- Ground floor opportunity at the only fully licensed AI-first collection agency
- Work with technology thats already outperforming traditional agencies
- Be part of revolutionizing debt collection
- Clear advancement opportunities as we scale
- Make a real difference in consumers financial lives
Who This Is For
This role is perfect for you if:
- You have a proven track record in collections and want to level up
- Youre proud of your Spanish language skills and want them valued and compensated
- You want to work with cutting-edge AI technology instead of outdated methods
- Youre comfortable working independently and remotely
- You balance empathy with results - you genuinely help people while meeting goals
- You want to be part of something innovative in financial services
This role is NOT for you if:
- You dont have significant collections experience (we need proven performers)
- Youre not truly bilingual in Spanish and English
- You have compliance issues or regulatory violations in your background
- You need constant supervision or prefer office environments
- Youre skeptical about AI or prefer traditional collection methods
- Youre just looking for any remote job (this requires collections expertise)
Ready to Apply
If youre an experienced collections professional with native Spanish skills ready to work at the forefront of AI-powered financial services we want to hear from you.
Kompato AI is an equal opportunity employer. This role demands resilience adaptability and a commitment to excellence in collections.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
