CSR Level III
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
CSR Level III at NGL Transportation
NGL Transportation is an asset-based logistics service provider that offers comprehensive logistics solutions ranging from third-party logistics (3PL) to nationwide transportation. With a fleet of 300 trucks 900 chassis dry vans and access to yards and warehouses NGL serves global clients such as Apple Conair Costco Amazon and more. For additional information please visit .
Job Responsibilities:
- Manage customer inquiries and concerns in a professional and efficient manner
- Provide outstanding customer service by addressing customer needs and resolving issues
- Coordinate with internal teams to ensure timely delivery of services
- Maintain accurate records of customer interactions and transactions
- Assist in developing and implementing customer service policies and procedures
- Handle escalated customer complaints and provide appropriate solutions
Essential Qualifications:
- Prior experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work effectively in a fast-paced environment
- Proficiency in Microsoft Office suite
Desired Experience:
- Minimum 2 years of experience in a customer service role
- Preferred 7 years of experience in a similar position
Salary & Benefits:
The salary for this position ranges from $20.5 to $23.75 per hour depending on experience and qualifications.
Benefits include health insurance paid time off retirement plans and opportunities for career growth within NGL Transportation.
Key Skills
- Cluster
- IT
- B2C
- Key Account
- AutoCAD Drafting
