Associate Customer Service Representative Auto Boots to Banking

About this role:

Wells Fargo is seeking Associate Customer Service Representatives Boots to Banking to join our Auto team in Irving TX. This team is part of our Consumer Lending business empowering millions of customers to achieve their dreams every day. Find out why were the #1 financial services company to grow YOUR career. Apply today.

In this role you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone text chat video chat and other lines of communication in a fast-paced high-volume environment
• Perform routine tasks such as answering inquiries resolving problems and providing a best-in-class customer experience while adhering to work guidelines policies and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information plus internal or external customers

Required Qualifications:

• 6 months of Customer Service Financial Services or Contact Center experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Military experience researching and assessing questions process and procedures to make recommendations on solutions.
• Military experience with tracking information in multiple computer systems with high level of accuracy.
• Call center customer service experience in the financial services industry
• Prior work exposure within auto operations
• Ability to provide strong customer service while listening eliciting information efficiently comprehending and resolving customer issues
• Ability to execute in a fast paced high demand metric driven call center environment
• Excellent verbal written and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers while maintaining attention to detail and accuracy
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems applications and utilize search tools to find information
• Knowledgeunderstanding and experience of internet mobile and social media technology
• Bilingual speaking reading and writing proficiency in Spanish/English is a plus

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• This position is not eligible for Visa Sponsorship

Training Schedule:

• Anticipated start date is 4/13/26.
• Training will be for six weeks Monday - Friday 8:00 am to 5:00 pm

Work Schedule:

• Flexible to work any hours during department operation hours. Department hours are Monday - Friday 7:00 am to 9:00 pm and rotating Saturdays 7:00 am 4:30 pm.
• Schedule after training will be assigned prior to the end of training
• Shift pay differential may apply

Posted Location:

• 401 Las Colinas Blvd W Irving TX 75039

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.