Welcome Desk Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Hong Kong is hiring a Welcome Desk Manager.
Job Descriptions
- Handle guest interactions courteously and professionally; promptly address complaints and requests
- Oversee inspections of VIP rooms and suites to maintain service quality
- Ensure staff compliance with grooming and uniform standards; conduct regular meetings to keep talents informed
- Analyze online guest surveys to identify service issues and implement remedies.
- Develop and maintain training systems to equip talentswith necessary skills for efficiency
- Prepare P&L reports and talent appraisals; control room availability and rates
- Conduct performance reviews and identify personnel for career development opportunities
- Implement cost minimization strategies while ensuring compliance with budget and quality standards
Job Requirements
Experience - 5years or above work experience in related positions
Education -Diploma / higher diploma in hospitality or relevant discipline
Language skills -Fluent in Mandarin andEnglish
W Personality-Passionate Playful Audacious and Polished
W Look -Appear confident and well-groomed
You You W-Collaborate embrace differences
Whatever/Whenever -Create the WOW experience as long as its legal and moral
Get It Done Make it Happen -Get things done along the way of your adventure with us
Required Experience:
Manager
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
