IT Service Desk Technician London

Title - IT Service Desk Technician

Location - London

Salary - 27265 - 34082

About CDP

CDP is a global non-profit that runs the worlds only independent environmental disclosure system. As the founder of environmental reporting we believe in transparency and the power of data to drive change.

Partnering with leaders in enterprise capital policy and science we surface the information needed to enable Earth-positive decisions. We helped more than 24800 companies and almost 1000 cities states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the worlds institutional assets use CDP data to help inform investment and lending decisions.

Our team is truly global united by our shared desire to build a world where people planet and profit are balanced. Visit or follow us @CDP to find out more.

About this role

The IT Service Desk Team manages the IT estate and applications used to support our users.
Technical Service Desk Support
Asset Management
User Access Control and Cyber Security

What you will do

• 1st point of contact for all our employees for the IT related queries.

• Identify and diagnose issues and problems.

• Categorise and record queries .

• Provide solutions to incidents service requests problems and queries.

• Meet agreed service levels and quality; ensuring employees are kept up to date with the progress of their ticket.

• Liaise with users to advise directly on an appropriate course of action for their issues.

• Update Monitor incidents and issues through to resolution.

• Escalate issues where necessary to a higher level of support in a timely manner

• Provide essential security communications advice and support

• Utilise tools and systems to manage systems efficiently and effectively

• Support of colleagues in their use of laptops phones and other IT equipment in the office.

Actively contribute to an effective and engaged team clear on its purpose and contribution by:

• Ensuring you know what is expected of you through regular 1:1s having clear objectives in place and participating in open and honest performance and development conversations

• Ensuring a respectful and inclusive workplace where team members communicate openly share knowledge so it can be used and respect difference.

• Living the CDP Values and demonstrating the behaviours appropriate to your position.

Internal stakeholders include: All CDP Teams

External stakeholders include: IT Suppliers/Vendors

• Minimum of 1 Years Service desk experience

• Experience with Microsoft 365 Azure Entra Intune

• Knowledge of ITIL and ITSM processes

• Good Collaboration and communication skills

• Understands the needs of customers/users and represents this in their work prioritisation effort and where needed escalation.

• Ability to work hierarchically and in functionally (remote) teams across different locations

• Takes action to develop their own knowledge

• Demonstrates an analytical methodical and systematic approach to problem-solving

• Interacts with an influences colleague to prioritise based on the best customer/user outcomes

• Effective writing oral and presentation skills in English

• Driven to succeed

Before you apply:

Wellonly use the information you provide to process your application. For more details on how we use your information seeourapplicantsprivacy notice. By uploading your CV and covering letter you are permitting CDP to use the information you have provided for recruitment purposes.

Howtoapply:
Please upload your CV and cover letter in the application form.

The salary banding for this role is 27265 - 34082

This is a hybrid role candidates will need to live within a commutable distance of the London office and be comfortable with 3 days in the office per week.