Product Support Engineer

BCB Medical is a healthcare software company specialised in supporting healthcare to improve patient management and outcomes. We offer a disease specific platform and patient engagement system combined with AI-powered data analytic tools to create insights and enable value-based decisions in healthcare. Our solutions support healthcare organisations improving the quality of care and optimising the use of healthcare resources in over 400 clinics in Finland in Sweden and in the UK.

Product Support Engineer

We are seeking a motivated and technically talented individual to join our Product Support team as a Product Support Engineer. This is a 12-month fixed-term position covering a parental leave. As a key member of our Product Support team you will provide highquality support with technical issues and help identify insights that may contribute to future product development. The preferred location is our office in Turku while Espoo being an alternative. Hybrid work is also possible.

Your Responsibilities Will Include:

• Troubleshooting technical problems and providing step-by-step guidance to customers.

• Collaborating with cross-functional teams to escalate and resolve complex issues.

• Identifying opportunities for product upselling and process improvements.

• Providing accurate information about our products/services addressing concerns and resolving issues to ensure customer satisfaction.

• Maintaining and collaborating with a high level of product knowledge.

• Readiness to respond to customer inquiries via various channels (phone email etc.) promptly and professionally.

To Succeed in This Role You Should Have:

• Strong problem-solving abilities with a patient and persistent approach to find solutions.

• Self-guided way of working with ability to thrive in teamwork.

• Aptitude in working within specified processes.

• Excellent communication skills both written and verbal: fluent in Finnish and English knowledge in Swedish is seen as an advantage.

• Basic knowledge and understanding of databases (MySQL MongoDB JSON) and Code Java/Grails.

• Strong organizational skills: ability to prioritize and manage multiple tasks simultaneously

• Previous experience in a customer-facing role preferably in technical support or relatable.

• Suitable degree (. or .) or equivalent.

Additional Skills We Value:

• Basic knowledge of Finnish healthcare sector and welfare areas

• Basic knowledge of integration messages (HL7 ADP)

Why Join Us

At BCB Medical youll thrive in an entrepreneurial environment where your contributions directly shape our success. Youll have the chance to deepen your expertise in the MedTech/HealthTech industry working with innovative products and solutions that truly make a difference helping doctors in their daily workflows and improving patient care.

Youll get to:

• Work for implementing improving and supporting invaluable software solutions in Public and Private healthcare

• Build broad and in-depth view of companys structure products & services

• Efficient and organic pathway for career advancement within the company

• Collaborate in a culture that values creative thinking open discussion and continuous learning where every voice matters.

• Enjoy a flexible work environment that supports a healthy work-life balance and gives you the freedom to influence your own work.

Application Process & Timeline

Please submit your application in English by March 4 2026 including both a CV and a cover letter. As a tip for your cover letter: the requirements listed under To succeed in this role you should have are presented in order of importance from top to bottom so we encourage you to reflect on them in your application.

Well review applications and schedule interviews throughout the application period so feel free to apply as soon as youre ready. The role will be filled once we find the right person.

If you have any questions you can reach us at careers(at) just note that we dont accept applications via email.