AR Disputes and Collections Specialist (Malaysia MANDARIN) 17876
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position : AR Disputes and Collections
Work Hours (Client) : 10am - 6pm PHT
Pay Range : Pay is in USD amount to be determined (varies based on skill set and experience level)
Location of Search : MALAYSIA
Work Location : Onsite Work (must be willing to relocate if needed)
Must be from MALAYSIA
Must be able to speak MANDARIN
Role Overview
The AR Disputes & Collections Specialist role manages the end-to-end order-to-cash lifecycle covering Collections Cash Application and AR Disputes. Responsibilities include ensuring timely cash collection accurate payment application dispute resolution process improvements and compliance. The role spans four tiers reflecting increasing scope complexity leadership and strategic impact.
Duties & Responsibilities
Core Responsibilities (All Tiers)
- Collections: Manage overdue accounts secure payments define payment plans and collaborate to resolve blockers.
- Cash Application: Accurately apply customer payments resolve unapplied or misapplied cash and support reconciliations.
- AR Disputes: Investigate and resolve disputes perform root cause analysis process credits and collaborate with stakeholders.
- Controls & Reporting: Maintain audit-ready documentation comply with policies and report key metrics.
Tier 1 AR Operations Associate
Duties & Responsibilities
- Execute low-to-moderate complexity tasks across collections cash application and disputes
- Follow defined processes and escalate exceptions as needed
- Maintain accurate records and communicate professionally with customers
Experience & Skills: 02 years AR/collections/cash application experience; ERP exposure (SAP Oracle NetSuite); basic Excel; attention to detail
Tier 2 AR Operations Associate (Experienced)
Duties & Responsibilities
- Independently manage moderately complex portfolios
- Develop account-level collection strategies resolve exceptions and mentor Tier 1 associates
- Analyze trends and root causes to prevent recurring issues
Experience & Skills: 24 years AR operations; advanced ERP/Excel; analytical problem-solving; cross-functional communication
Tier 3 AR Operations Senior
Duties & Responsibilities
- Lead daily AR operations and manage team performance
- Own SLAs/KPIs quality assurance escalations and stakeholder reporting
- Drive process improvements standardization and team training
Experience & Skills: 46 years AR/order-to-cash with people leadership; advanced reporting; end-to-end AR controls
Tier 4 AR Operations Senior Experienced
Duties & Responsibilities
- Set strategy and governance for AR operations
- Lead continuous improvement manage escalations optimize cost-to-collect and oversee talent development
- Partner with SMEs to align business requirements with operational delivery
Experience & Skills: 68 years AR/order-to-cash leadership; strategic operational leadership; financial acumen; executive stakeholder management
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
