Sr. Dynamics 365 Lead

Sr. Dynamics 365 Sr Lead -Developers (Product-Led AI-Enabled)-open

Location -Vienna-Virginia -DC// Chicago/ Atlanta

3-4 days office is must

Duration 10-12 months

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset maximizing out-of-the-box capabilities embedding AI/Copilot and ensuring scalable secure high-performance solutions with minimal custom code.

Key Responsibilities

* Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs SLAs queues routing forecasting relationship analytics and knowledge management.

* Architect Dataverse data models and security (BUs teams hierarchy FLS) aligned to enterprise compliance and scale.

* Identify and implement Copilot and AI use cases: agent assist case summarization next-best-action sentiment and intelligent routing.

* Define extensibility only where required using plug-ins PCF Azure Functions Logic Apps and Service Bus.

* Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.

* Own ALM CI/CD solution strategy and environment governance.

* Establish monitoring telemetry and incident response using App Insights and platform diagnostics.

* Act as technical authority leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

* 12 years in CRM / Microsoft Business Applications architecture with deep hands-on experience in D365 Sales & Customer Service.

* Expert knowledge of product capabilities and configuration-led design.

* Strong Dataverse SDK plug-in pipeline and security model expertise.

* Advanced C# JavaScript/TypeScript PCF and Azure integration architecture.

* Proven experience driving platform adoption reducing customizations and enabling AI-driven productivity.

Preferred

* MB-600 / PL-600; AZ-305 preferred.

* Experience in regulated high-volume enterprise 365 Sales & Service Architect (Product-Led AI-Enabled)

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset maximizing out-of-the-box capabilities embedding AI/Copilot and ensuring scalable secure high-performance solutions with minimal custom code.

Key Responsibilities

* Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs SLAs queues routing forecasting relationship analytics and knowledge management.

* Architect Dataverse data models and security (BUs teams hierarchy FLS) aligned to enterprise compliance and scale.

* Identify and implement Copilot and AI use cases: agent assist case summarization next-best-action sentiment and intelligent routing.

* Define extensibility only where required using plug-ins PCF Azure Functions Logic Apps and Service Bus.

* Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.

* Own ALM CI/CD solution strategy and environment governance.

* Establish monitoring telemetry and incident response using App Insights and platform diagnostics.

* Act as technical authority leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

* 12 years in CRM / Microsoft Business Applications architecture with deep hands-on experience in D365 Sales & Customer Service.

* Expert knowledge of product capabilities and configuration-led design.

* Advanced C# JavaScript/TypeScript PCF and Azure integration architecture.

* Proven experience driving platform adoption reducing customizations and enabling AI-driven productivity.

Preferred

* MB-600 / PL-600; AZ-305 preferred.

* Experience in regulated high-volume enterprise environments.