Financial Assessment Support Officer (Redeployment 22203)

Ipswich - UK

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Suffolk County Council
Address: Beacon House Ipswich IP1 5PB - Community based
Salary: 28598 per annum (pro rata for part time)
Hours: 37 hours per week flexible working options available
Contract: Permanent

As a modern flexible and effective organisation were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as a Financial Assessment Support Officer in the Financial Assessment Support Team youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

In this role you will support adults who need help providing the financial information required to determine their contribution toward care charges. You will assist people who may struggle to manage the process independently and who have no one else to support them.

You will be responsible for:

Communicating with adults and their carers by phone at surgeries and occasionally through home or carehome visits ensuring a supportive personcentred approach at all times.
Helping adults and carers complete financial assessments offering clear guidance to support their understanding of the carecharging process.
Providing advice and practical support on welfare benefits and grants explaining entitlements guiding people through claims and assisting with applications where required.
Working closely with the Adult Social Care Personal Finance Team to ensure the needs of adults whose finances we manage are accurately understood and appropriately met.

You will need

a genuine enthusiasm for working with people and the ability to communicate clearly confidently and with empathy.
a flexible adaptable approach ready to respond to the changing needs of the service.
an interest in learning about the welfare benefits system - previous knowledge is desirable but not essential as full training will be provided.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

Our team works within Suffolk County Councils hybrid model with colleagues spending two days each week working outside of their homes. Every four weeks we come together for a dedicated team day at our Ipswich office. These inperson sessions give us valuable time to share best practice learn from one anothers experiences and collaborate closely with colleagues across the wider Financial Inclusion and Advice Service and Adult Social Care.

A central focus of our work is income maximisation - ensuring that adults in Suffolk are receiving all the benefits and financial support they are entitled to. The team is committed to delivering highquality personcentred advice and assistance helping people to navigate complex systems with confidence and clarity

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Sarah Nivison for a casual conversation. You can reach them by calling (01473) 265198or emailing

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Please describe a time when you supported someone to maximise their income or access financial support. What steps did you take and what was the outcome

2. Please provide an example of when you had to maintain accurate records or report financial information. How did you manage this and what tools or methods did you use

3. Tell us about a time you worked sensitively with adults older people or carers in their home or another setting. How did you adapt your communication or approach to meet their needs

Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or haveadditionalsupport needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or.

You can find examples ofpossible adjustmentsonourReasonable Adjustment pages. Ifyoureinvited to the next stageyoullhave another chance to request adjustments.

Closing date:11.30pm 15 February 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid

Required Experience:

Unclear Seniority

DescriptionSuffolk County CouncilAddress: Beacon House Ipswich IP1 5PB - Community basedSalary: 28598 per annum (pro rata for part time)Hours: 37 hours per week flexible working options availableContract: PermanentAs a modern flexible and effective organisation were driven to make a positive differe...