Support Engineer Trainee
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Support Engineer Trainee in Ukraine
About Virtuozzo
Virtuozzois a leader in operating system and related software for cloud service providers SaaS companies and other organizations. We offer mainframe-like performance reliability and security for hyperconverged infrastructure and services while dramatically lowering overall cost and complexity. Our team combines deep engineering expertise with a relentless focus on performance scalability and innovation.We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ Linux kernel Kubernetes CRIU KVM OpenStack and more.
Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Research diagnose troubleshoot and implement solutions to resolve customer issues escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides
Skills Required:
- Understanding of OS structure and Linux configuration
- Experience in Linux server administration
- English proficiency (Intermediate or above)
- Basic knowledge of Internet protocols and services (DNS HTTP(S) SSH SMTP(S) FTP)
- Understanding of virtualization technologies with experience in modern solutions is an advantage
- Familiarity with Jira Zendesk Zabbix and Grafana for monitoring and ticket management
- Networking and network services (Linux) configuration experience appreciated
- Scripting knowledge (Bash Python) is a plus
- Experience with Kubernetes OpenStack or cloud platforms is an advantage
- Red Hat or LPI certifications (a significant advantage)
- Strong communication and analytical thinking skills with attention to detail
- Ability to stay calm and focused
What Youll achieve at Virtuozzo:
- Advance your expertise in Linux cloud and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers
What We Offer
- Remote work
- Work schedule: 40hrs/week without night shifts or 30hrs/week if you work night shifts that week
- Share Options everyone shares in our success with share options
- We help our team get private medical insurance
- Contributor recognition programs
- Participation in the referral system awards
- A smart friendly team that values reliability simplicity and automation
Your privacy is important to us. All information provided during the application process will be treated with the utmost confidentiality and used exclusively for evaluating your candidacy. By submitting your application you agree to our privacy policy.
Required Experience:
Junior IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Enabling service providers with virtualization, hyperconverged cloud infrastructure, high-performance storage and application management
