Trainee Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Trainee Support Engineer
Virtuozzo is a global technology company specializing in modern IT infrastructure solutions. We are committed to innovation and adaptability. Virtuozzo provides a comprehensive portfolio of solutions that enable service providers and enterprises to leverage containers virtual machines and software-defined storage - along with backups image management and automation addition we offer a range of XaaS solutions including cloud infrastructure Kubernetes DevOps automation and hosting technologies empowering businesses to deploy manage and scale applications and infrastructure efficiently.
Were looking for a motivatedTraineeto join our Support Team and grow into a full-fledged Support Engineer. This is a great opportunity to work on real-world technical challenges in a supportive fast-paced environment with the chance to gain hands-on experience and develop practical troubleshooting skills.
Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Learn how to research diagnose troubleshoot and implement solutions to resolve customer issues escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides
Skills Required:
- Basic understanding of how operating systems work especially Linux
- Hands-on experience with Linux basics
- Basic knowledge of internet protocols (like DNS HTTP SSH FTP SMTP)
- Intermediate or higher level of English (both written and spoken)
- Willingness to learn and solve technical problems
- Good communication and attention to detail
- Ability to stay calm and focused under pressure
Bonus skills:
- Experience with virtualization (e.g. Proxmox VMware)
- Familiarity with any monitoring or ticketing tools (e.g. Zabbix Zendesk Prometheus Jira)
- Knowledge of networking and how to configure basic services (DHCP DNS VPN)
- Basic scripting skills (Bash/Python)
- Interest or experience with cloud platforms
- IT certifications (like LPI Red Hat)
What Youll Achieve at Virtuozzo:
- Advance your expertise in Linux cloud and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers
What We Offer
- Flexible hours and remote work options
- Space for creativity and experimentation within the companys goals
- Share Options everyone shares in our success with share options
- We help our team get private medical insurance
- Referral bonus program
- Recognition programs
- Learning opportunities
- Other perks
- A smart friendly team that values reliability simplicity and automation
Required Experience:
Junior IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Enabling service providers with virtualization, hyperconverged cloud infrastructure, high-performance storage and application management
