Senior Principal Presales Consultant – ITSM Analytics & Service Operations Reporting
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
About the Role
We are hiring a Principal Presales Consultant ITSM-Led Analytics & Service Operations Reporting to join our Delivery organization. This role acts as a solution design authority owning ITSM-driven analytics and reporting solutions built on ServiceNow and service operations data and ensuring a seamless transition from presales into delivery. The focus is on enabling operational visibility service performance management and executive reporting using Azure Databricks Power BI and enterprise data platforms.
Principal Responsibilities
- Act as design authority and solution owner for ITSM-led analytics initiatives from presales through early delivery
- Define and govern end-to-end analytics and reporting architecture for Service Operations
- Design executive and operational dashboards covering SLAs MTTR backlog service health and trend analysis
- Architect solutions using ServiceNow Azure Databricks and Power BI
- Define data ingestion transformation semantic models and reporting frameworks
- Lead client discovery workshops and architecture review sessions
- Validate estimates assumptions and delivery feasibility
- Provide architectural oversight and technical escalation during initial delivery phases
Critical Skills Required
- Deep expertise in ITSM / ServiceNow reporting and analytics
- Strong understanding of Service Operations processes (Incident Problem Change Request CMDB)
- Proven experience designing enterprise reporting and analytics solutions using Power BI
- Strong exposure to Azure data services (ADF Synapse Azure SQL ADLS)
- Hands-on or architectural experience with Databricks
- Excellent understanding of Data Warehousing Lakehouse and Reporting Architecture
- Ability to balance business outcomes with delivery constraints
You will be successful in this role if you have:
Candidate Profile
- 12 years of experience in ITSM analytics service operations reporting solution architecture or delivery-aligned presales
- Proven track record of acting as principal architect / design authority
- Strong communication leadership and stakeholder management skills
- Comfortable working in a Hybrid model (mix of on-site and remote work)
- Bachelors degree in Engineering Computer Science or related discipline
- ServiceNow ITIL Azure or Data Analytics certifications preferred
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Staff IC
Key Skills
- Tomcat
- Risk Management
- ICD Coding
- Solaris
- Solution Architecture
- PaaS
- Middleware
- Perl
- Weblogic
- Jboss
- NetSuite
- Oracle
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
