Digital Business Analyst

London - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

General information

Reference

003959

Location

United Kingdom London London

Work Place

Hybrid

Region

Job Profile

Lockton - Experienced Professional

Title

Digital - Business Analyst

Description

Lockton Europe is growing its Digital Change capability and is seeking a Digital Business Analyst to enhance the standards and delivery of our digital project portfolio. This role is central to ensuring successful digital initiatives by providing clarity and direction throughout the change lifecycle.

Reporting to the Lead BA Manager and working with senior stakeholders across the business you will capture and represent business and user needs with a strong focus on optimising clientfacing digital platforms so they remain intuitive efficient and aligned to customer expectations.

You will apply strong analytical skills in an agile environment contributing to digital product delivery usercentred design endtoend system integrations and supporting the delivery of highquality digital products. You will work closely with Product Owners and third party UX/UI specialists and development squads to improve data flow automation and customer experience.

This is a varied and impactful role offering the opportunity to shape digital capabilities champion best practice and drive continuous improvement as Lockton evolves its digital offering.

Key Responsibilities

Lead digital projects through the full lifecycle ensuring solutions fulfil defined requirements.

Facilitate workshops and discovery sessions to capture requirements and document business needs decisions risks issues and opportunities.

Analyse and map digital business processes identifying & assessing endtoend impacts of change and ensuring these insights inform overall solution design.

Produce functional and nonfunctional requirements process flows and supporting documentation aligned to agile delivery methods.

Champion business requirements with a strong focus on collaboration iterative delivery and alignment to tactical and strategic digital objectives across the business.

Support agile delivery teams working closely with Product Owners UX/UI designers and development squads to refine backlogs clarify requirements and ensure sprint goals are met.

Ensure quality throughout delivery supporting test planning and execution validating that digital solutions meet expectations and business requirements.

Support integrations across systems documenting interface/API requirements and ensuring smooth communication between the client portal and internal/external systems.

Promote best practice in digital business analysis continuously seeking ways to improve processes enhance documentation standards and contribute to the maturity of digital delivery methods.

Act as a proactive change advocate helping stakeholders understand digital capabilities emerging opportunities and the benefits of iterative and agile delivery.

Candidate Profile

About You

Essential:

Strong understanding of the insurance and reinsurance industry including how digital solutions support underwriting broking claims and clientfacing services.

Proven experience as a Business Analyst with a strong track record delivering digital customerfacing or technologydriven projects.

Working knowledge of Agile methodologies and experience operating within crossfunctional agile delivery teams

Experience with client portals quoteandbuy journeys or other customer selfservice digital products.

Strong understanding of system integrations such as APIs and platformtoplatform communication (e.g. between a client portal and internal/external systems).

Ability to translate business needs into clear concise digital requirements (functional nonfunctional UXfocused).

Excellent communication and stakeholdermanagement skills with the confidence to work across business product and technical teams.

Comfortable working in fastpaced digital delivery environments managing competing priorities and adapting to evolving requirements.

Desirable:

Experience within the London Market broking environment.

Familiarity with UX/UI principles user journeys wireframes and customercentric design.

Exposure to testing activities such as functional testing UAT integration testing and defect triage

Custom section 3

Scheduled

Full Time Permanent

Required Experience:

General information Reference 003959 LocationUnited Kingdom London LondonWork PlaceHybridRegionUKJob ProfileLockton - Experienced ProfessionalTitleDigital - Business Analyst DescriptionLockton Eu...