Delivery Management Analyst II
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Requires formal education and relevant expertise in a professional sales or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires knowledge and experience in field.
- Will acquire higher-level knowledge and skills.
- Develops an understanding of the company processes and customers.
- Uses existing procedures to solve routine or standard problems.
- Receives moderate guidance and direction from others.
Functional Knowledge
- Requires expanded conceptual understanding of theories practices and procedures.
Business Expertise
- Uses an understanding of key business drivers to accomplish work.
Impact
- Impacts a team by example through the quality service and information provided.
- Works within guidelines and policies.
Leadership
- No supervisory responsibilities.
- Provides guidance to new team members.
Problem Solving
- Uses existing procedures to solve standard problems.
- Examines information and standard practices to make judgments.
Interpersonal Skills
- Exchanges complex information and ideas effectively.
Responsibility Statements
- Assists in the overall business unit performance driving SLAs.
- Ensures adherence to best practices for the delivery of the Statement of Work.
- Liaison between operations and clients to ensure protocols are followed.
- Assists with conflict resolution.
- Manages client people task and systems related issues.
- Provides resolutions to a diverse range of tasks like special projects level performance quality assurance standards unexpected bugs assistance with sales and marketing volume spikes staffing resolutions.
- Drives special projects for corporate business unit operational or client initiatives.
- Orients and guides less experienced team leaders in order to improve levels of performance.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
