Field Operations Associate

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Background

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants grocery stores and other local shops delivered to your home or office. Wolt works together with over 30000 restaurant and retail partners as well as with over 60000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industrys highest reviews largely because of our customer-centric approach to how we build our products and operations. For example our customer service team responds in a matter of seconds in the customers own language.

Weve raised more than 707M in financing from renowned U.S. and European-based investors such as ICONIQ Capital Tiger Global DST Prosus KKR Coatue 83North Goldman Sachs Highland Europe and EQT Ventures & EQT Growth among others. Weve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolts app as their Editors Choice Wired named the company one of the Hottest Startups in Europe Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list and the Nordic Startup Awards named Wolt Company of the Year.

In 2020 the Financial Times named us Europes second fastest-growing company. Were still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology great food and making an impact in your city then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service our own logistics platform allows us to optimize our couriers work to get you the food you want as fast as possible and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion but we havent forgotten how to have fun along the way!

What youll be doing

As a Field Operations Associate youll be part of Wolts frontline operations team working hands-on in the field to identify and resolve operational and safety-related challenges. Youll help maintain high service standards and represent Wolt in interactions with couriers businesses and municipalities across our active cities.

Day-to-day in this role youll:

• Conduct field tours across Wolts active operation areas in Israel.
• Identify and report operational safety and service-related issues in the field.
• Monitor courier behavior delivery standards and proper use of equipment.
• Support operational problem-solving between couriers merchants and commercial locations.
• Collaborate with municipalities and external partners when needed.
• Document cases and insights in and follow up until resolution.
• Participate in operational escalations meetings and team updates.

Our humble expectations

• Strong understanding of operational environments and ability to make independent decisions in the field.
• High interpersonal communication skills and confidence in face-to-face interactions.
• Strong sense of ownership responsibility and attention to detail.
• Ability to work independently in a dynamic and sometimes unpredictable environment.
• Previous experience in field or operational roles an advantage.
• Good English communication skills.
• Availability for at least 4 part-time shifts per week (no weekends) including at least 2 morning shifts.
• Motorcycle license (A1) an advantage.

What we offer

• A hands-on role with real impact on safety service quality and city operations.
• A dynamic mix of fieldwork and office/home-based tasks.
• Close collaboration with multiple operational and cross-functional teams.
• Professional onboarding training and access to Wolt tools.
• Wolt benefits and compensation according to company policy.

Next steps

After applying selected candidates will be contacted by our recruitment team for an initial interview followed by interviews with the operations team if relevant. Well guide you through the process every step of the way.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.