Operational Performance Improvement and Data Analytics Program Manager

Nemours is seeking an Operational Performance Improvement and Data Analytics Program Manager to join our Nemours Childrens Health team in Wilmington DE.

In support of the Department of Orthopedics Delaware Valley and Enterprise operational and financial goals and objectives this position will have a strong focus on the obtainment analysis and presentation of data to recognize implement and support strategic and operational performance improvement initiatives. Additionally this position will be looked upon to assist departmental leadership in implementing new programs services and processes to achieve the goals of the organization. The position will support multiple divisions including but not limited to Spine and Scoliosis Cerebral Palsy Skeletal Dysplasia Osteogenesis Imperfecta Sports Medicine Limb Reconstruction and others.

Essential Functions

Operational Leadership

Support collection and analysis of data that measures success against refinements or changes to programs procedures and/or approaches in response to that information. Support the development and implementation of operational dashboards.

Provide prompt thorough and accurate information to direct leaders to keep them appropriately informed of operating performance of areas of oversight.

Data Management and Utilization to Drive Operational Improvement Initiatives

Collect analyze and present current and historical qualitative and quantitative data to support the needs and goals of the Department of Orthopedics and all its Divisions.

Utilizing current and historical data provide leadership with trends projections and action items for the achievement of operational financial and utilization goals.

Using data obtained and analyzed and in partnership with leadership develop and monitor cost-containment strategies that drive greatest value for patients families and organization while creating financial sustainability.

Obtain and analyze data to understand work processes time management and efficiency of staff. Assist in developing plans to maximize productivity and ensure maximum utilization of resources available.

Define operational metrics and perform data analysis develop and maintain databases measure impact of process improvement initiatives and draft reliable methods.

Partner with Department leadership and Operational Finance to assist with the development of operational budgets (expense management productive and nonproductive time) assist in the analysis and trending of current year budget variance and assist in the development and implementation of variance remedies.

Maintains responsibility for volume productivity and financial monitoring and performance indicators. Prepares data and reports necessary for the Department of Orthopedics including the monthly variance reports to address both the cause and potential resolution of identified variances.

Obtain advanced proficiency with Nemours software systems (Harmony HRIS sales force NDNQI EPIC Midas Qlik Sense Smartsheet) to support objectives.

Other operational duties as prioritized by Department Leadership.

Quality Assurance and Improvement

Work collaboratively with clinical and administrative team to assure high performance in the attainment of operational effectiveness and efficiency patient safety outcomes patient experience outcomes through patient / family centered care quality outcomes financial performance productivity and Continuous Performance Improvement. Participate in work to maintain regulatory standard requirements at the State Federal and Joint Commission level.

Planning and Program Development

Support strategic and operational planning and the development of new programs and processes directed at increasing market share improving patient outcomes and enhancing financial results.

In support of strategic initiatives develop utilization and financial models to aid leadership in the decision-making process

In partnership with operational leadership develop project activation plans and assist in the successful implementation of strategic initiatives.

Commitment to Excellence

Represent and demonstrate a commitment to excellence in Customer Service and Patient Satisfaction. Identify opportunities to improve services make recommendations and implement actions. Participate in organizational service excellence initiatives.

Embrace and consistently demonstrate Nemours Core Values. Create and support an environment that fosters teamwork respect cooperation accountability and trust.

Performs other duties as required or assigned.

Requirements

Bachelors degree required. Masters degree strongly preferred.

Minimum of 3 years of experience in a project management data analysis accounting/finance or data analysis role preferably in healthcare.

Successful track record in fiscal performance leadership process improvement and meeting established goals and benchmarks.

Prior experience with data analytics financial forecasting assessment of cost effectiveness of systems people space planning and personnel management.

Demonstrated success with applying performance improvement methodologies project team facilitation and/or system development applications.

Proven track record of working collaboratively with physicians and executive administration in a healthcare environment.