Agent de Retours FH
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Europcar Mobility Group
At Europcar Mobility Group our purpose is to help to change the way you move. We are guided by our core values: We are happy to help We embrace change We take responsibility We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job description
En tant quAgent de retours pour lagence Goldcar de Marseille aéroportvous serez un véritable ambassadeur de notre marque en prenant le soin de porter les valeurs du Groupe.
Vos missions:
- Accueillir les clients lors des retours de véhicules;
- Renseigner et conseiller les clients sur lesvéhicules lesprestations les dispositions contractuelles et les modalités de départ et retour;
- Modifier et compléter les contrats de location et état des lieux des véhicules;
- Accompagner le client et appliquer la politique de fidélisation de lentreprise;
- Vérifier les véhicules au retour: enregistrement des retours clôturer les contrats facturation des dommages éventuels rapports daccidents oude panne ;
- Appliquer les différentes procédures de sécurité et de contrôle mises en place par la société;
- Fournir le meilleur service possible en vue de fidéliser la clientèle à la marque;
- Traiter et régler les éventuels problèmes ou réclamations;
- Assurer le suivi administratif de la flotte : rapports détat du parc suivi des dossiers sinistres;
- Garantir la bonne communication entre les équipes en toutes circonstances.
Profil recherché:
- Attaché(e) à la relation client
- Vous maîtrisez langlais et souhaitez lutiliser au quotidien
- Vous êtes doté(e) dun bon esprit déquipe
- Capable de travailler le week-end/jours fériés et en shift (horaires décalés)
- Permis B en cours de validité
Nous vous offrons:
- Un salaire évolutif - fixe
- Tickets Restaurant
- Contrat CDI Temps plein
- Perspectives dévolution
- Intégrer une équipe soudée et dynamique
- Nous vous apprenons un métier
Informations supplémentaires
* Les valeurs dEuropcar Mobility Group
We act with respect
We move as one
We take responsability
We embrace change
We are happy to help
We welcome and encourage applications from individuals of all backgrounds experiences and abilities regardless of race ethnicity gender reassignment nationality sexual orientation age disability status religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion where respect for one another is essential. If you need any accommodations or assistance during the application or interview process please let us know. Together through mutual respect we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Required Experience:
Unclear Seniority
Key Skills
About Company
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