Customer Success Manager-Barcelona Hybrid

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.

The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomis strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption implementation value creation business reviews roadmap alignment and documenting measurable outcomes for our customers.

Location: Barcelona Spain.

Please note this will be a hybrid role: 3 days from our stunning office in Barcelona 2 days remote.

Key Job Responsibilities:

• Customer Success & Outcome Ownership:Partner with customers to define and execute mutual success plans aligned with Boomis delivery methodology key milestones and measurable business outcomes. Drive structured onboarding adoption and timely production launches to maximize platform utilization and business value.
• Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
• Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points challenges and use cases positioning Boomi as the strategic choice for Integration Automation APIM AI and Data Management. Provide validated industry technical and architectural insights from customer implementations to showcase Boomis impact in solving evolving priorities effectively.
• Technical & Data-Driven Expertise: Serve as a trusted platform advisor by leading high-level technical deep dives and workshops translating complex technical capabilities into clear business impact. Leverage platform usage data and adoption metrics to identify trends guide optimization opportunities and support continuous improvement across customer implementations.
• Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
• Escalation & Risk Management: Own business escalations by assessing impact prioritizing actions and coordinating cross-functional teams to ensure timely and effective resolution while maintaining clear and consistent customer communication.
• Business Reviews & Value Realization: Deliver regular business reviews and value assessments highlighting qualitative and quantitative outcomes platform benefits and progress against goals. Gain insight into customer roadmaps and vision and co-create evolving strategies and architectures with Boomis input to drive continued success.

Essential Requirements:

• Experience working with a large portfolio of customers and being able to manage multiple accounts at different stages in the life cycle.
• 3 years of experience in technical roles such as Customer Success Manager Technical CSM Solutions Consultant Systems Engineer or Technical Account Manager with a focus on enterprise integration.
• Required languages: Fluent in English Italian is a plus.
• Solid knowledge of iPaaS (Integration Platform as a Service) API and Data management (e.g. data products data operations ELT data orchestration etc.) and and cloud architecture (AWS Azure or Google Cloud).
• Strong technical aptitude and desire for continued learning.
• Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership technical roadmaps and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
  
  

Required Qualifications

• Education: Bachelors or diploma in Management Information Systems (MIS) Computer Science or a related technical field.
  
  
• Technology Certifications Preferred: Developer or Architecture Certification in Middleware iPaaS Cloud Native or APIM Platform.
  
  

New Hire Bootcamp Certifications: Achieve full Boomi Developer Architect and Administrator certifications led by Boomi within the first two months of employment.

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