STARS Lead Officer 47,000 per annum

The STARS Lead Officer (SLO) is responsible for the efficient delivery of daily front of house operations and programs that enhance the security service and customer experience for the Client. The SLO must be comfortable working in a highly complex fast paced and collaborative culture. Training and guiding the front of house security team the SLO verifies compliance with security procedures and policies tracks audit readiness and provides direction to ensure customer service requirements are met or exceeded. Reporting to the

Dublin Security Team Leaders (STL) the SLO works directly with colleagues management clients and other vendors to ensure accurate and timely delivery of services.

ESSENTIAL FUNCTIONS

• Ensures all team members are fluent with policies and procedures and that these are followed.
• Checks daily with the team members to ensure they are suitably attired for duties (i.e. uniform) and have all  tools required to perform their tasks (i.e. equipment instructions etc.)
• Ensures all team members have received appropriate and comprehensive training identifies training gaps and  plans additional training.
• Under STLs supervision delegates tasks and ensures all team members comply with given instructions to full  and satisfactorily completion.
• Ensures all incidents are responded to and reported.
• Ensures that all equipment is managed used monitored and reports defective in line with policies / procedures.
• Provides ad-hoc guidance and support to all team members.
• Provides initial response and acts upon incidents / complaints / concerns / matters / faults related to the  security services provided and safety of assets and escalates any issues to management in a timely manner.
• Assists in the production and implementation of plans related to service delivery.
• Demonstrates the core brand values and culture of both Securitas and the Client promoting a positive image  of our Client and Securitas at all times.
• Ensures site documentation explaining site related duties and procedures are available at all times and  officially acknowledged (i.e. by a signature).
• On a regular basis develops reviews maintains and updates security related documents and files related to the site. These would include but are not limited to: procedures manuals instructions checklists registry logs.
• Provides administrative support to management and all team members (i.e. compile reports meeting  minutes).
• Ensures all information is recorded filed accordingly and resolved (i.e. daily activity reports training records  incident reports maintenance tickets etc). Attends relevant meetings to ensure all communications and objectives are understood and met in a timely  manner.
• Takes responsibility for actions and can works under own direction if required.
• Supports decision-making process with accurate information as and when required.
• Engages in upskilling of team members where applicable. 
• Assists the management team with any ad-hoc requests.

Qualifications :

MINIMUM HIRING STANDARDS

• Takes the initiative and leads by example within the team.
• Encourages participation from others within the team acknowledges team members individual successes.
• Maintains a helpful interested and courteous approach to team members Clients staff and the public.
• Great understanding of the importance of front of house duties.
• Great interpersonal skills.
• Calm professional manner.
• Very good command of English language both spoken and written.
• Good computer skills. Must be comfortable with the use of Microsoft Office products. 
• Show flexibility in relation to the hours of work in case of emergency situations or last-minute deadlines.

EDUCATION/EXPERIENCE

• Required: high school or higher form of education graduate. Educational exceptions may be considered based  on professional experience. 
• Required: minimum five years experience of a front facing / customer service /corporate security military or  law enforcement position providing a clear understanding of all day-to-day activities that surround the front of  house operation in a corporate setting.
• Desired: completed Securitas STARS front of house training.
• Desired: three years experience of documented supervisory experience in one or more of security operations  service planning service development or related operational fields.
• Desired: experience with responding to security related audits.

Additional Information :

COMPETENCIES (as demonstrated through experience training and/or testing)

• Very good oral and written communication skills required for preparing clear concise and grammatically correct materials and communicating information effectively to others.
• Ability to maintain professional composure when dealing with unusual and stressful circumstances. 
• Strong customer service and service delivery orientation. 
• Ability to interact effectively at various social levels and across diverse cultures. 
• Action oriented with a passion for getting things done quickly efficiently and properly. 
• Strong cross-group collaboration and relationship skills displayed whilst working with multiple teams and  employees clients guests and vendors of all levels.
• Professional demeanor and excellent ability to contribute independently to security teams front of house  presence and reputation. Ability to familiarise themselves quickly with key stake holders and high-level clients and meeting their needs  sometimes with little to no notice. 

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

• With or without reasonable accommodation a candidate must have the physical and mental capacity to  effectively perform all essential functions addition to other demands working conditions of the  job include: 
• Able to work without direct supervision. 
• Maintains composure when dealing with authorities executives clients staff and the public occasionally  under conditions of urgency and in pressure situations. 
• Seeing hearing speaking and writing clearly to communicate with employees and clients observe and report  incidents and direct others. 
• Able to handle multiple tasks concurrently. 
• Occasionally reaching with hands and arms stooping kneeling crouching and crawling. 
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 
• Depending on the assignment may be exposed to inclement weather or be required to work in environments  that require the use of protective gear and devices. 
• Able to maintain awareness of personal safety and safety of others in a variety of situations and conditions  and coach others to do so. 
• May be exposed to or required to handle sensitive and confidential information. 
• Occasionally may be required to perform stressful and physical activity. 
• Required to work long hours without advance notice or significant breaks as needed. 
• Able to adjust schedule and working hours necessary to meet operational needs.

At Securitas we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme company pension bike to work scheme access to hundreds of discounts from well-known brands and retailers access to hundreds of high-quality online education courses from some of the worlds leading learning institutions ways to save for the future and other resources to improve health and well-being.

Benefits:

• Substantial Maternity Leave top up payment
• Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week 
• 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.                   
• Employer Contribution Pension Scheme from the day you join the Company
• Progression training and development opportunities
• Christmas Savings Scheme
• Discounted Private Healthcare Scheme (Cash back on everyday medical costs such as dental check-ups optical GP and Emergency Department visits.)
• Internal recognition schemes
• Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
• Group Scheme (Access to hundreds of discounts from well-known brands and retailers as well as access to hundreds of high-quality online education courses from some of the worlds leading learning institutions.)
• Employee Refer a friend incentives
• Life Assurance equal to one years basic pay as per Employment Regulation Order (ERO)
• Overtime as per the ERO
• Sick Pay Scheme as per ERO
• SIPTU Representation Rights

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Remote Work :

No

Employment Type :

Full-time