Guest Service Coordinator (mf) at Hilton Berlin
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If you are a passionate host who enjoys stepping onto the stage every day with a strong experienced team to deliver outstanding service to guests from all over the worldbringing our quality promise to life and creating memorable experiencesthen we would love to hear from you.
Hilton has been one of the most consistently successful companies for over 100 years and a true pioneer in the hospitality industry.
And we are determined to keep making history.
Achieving this requires a high level of professionalism and dedication. Hospitality is one of the most exciting and diverse industries offering countless opportunities.
Showcase and share your passion your skills and your individuality within the Hilton familyand grow with us.
Your responsibilities:
Serve as a representative of the company and the first point of contact for our guests creating a consistently positive and professional impression
Handle guest enquiries and requests via telephone and email ensuring prompt and accurate responses or forwarding them to the appropriate department
Provide recommendations and information about the hotel its services and the surrounding area
Accept bookings and forward reservation requests for our restaurants
Receive and coordinate special guest requests with the relevant departments
Manage internal and external mail and correspondence
Work closely and collaboratively with all departments within the property
Receive handle and resolve guest complaints in a professional and confident manner
Maintain the highest level of discretion and confidentiality when handling sensitive guest information
Your Profile:
Positive attitude strong communication skills and a friendly professional presence
High level of commitment initiative and ability to work independently
Strong team spirit and collaborative mindset
Good IT skills particularly in Microsoft Office applications
Excellent manners and a courteous service-oriented approach
Fluent in German and English both written and spoken
The following qualifications would be an advantage:
Completed vocational training in the hospitality industry
A pleasant calm and professional telephone manner
What We Offer:
Flexible working hours
Flat hierarchies and direct open communication
Regular feedback to ensure you always know where you stand
Access to Hilton Worldwide University offering thousands of complimentary learning opportunities as well as regular training and professional development programs
Vacation entitlement in accordance with the applicable collective agreement
Worldwide accommodation opportunities at Hilton hotels at exclusive employee rates
Attractive employee benefits and discounts across a wide range of areas including shopping flights fashion leisure sports events housing food technology and mobile services
Comprehensive onboarding program and introduction to the company
High-quality meals at reduced prices in the in-house team restaurant
What you should also know:
Every company has its own ideas about the ideal candidatebut as we all know nobody is perfect. Please dont let this discourage you from applying.
What matters most to us is your personality and attitude. Any skills or experience you may be missing we will be happy to teach you.
In any case we look forward to receiving your application.
EOE/AA/Disabled/Veterans
Required Experience:
IC
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
