Customer Success Manager (REF4908S)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your department
This position is filled in the Digital Solutions portfolio unit Chapter Telco and DTAG of T-Systems International GmbH. The Portfolio Area Digital consists of: Portfolio Unit Digital Solutions (incl. T-Systems onsite GmbH Deutsche Telekom Healthcare and Security Solutions GmbH (DTHS) Deutsche Telekom Clinical Solutions GmbH (DTCS)) Rola Security Solutions GmbH T-Systems Information Services GmbH (IFS)
Main tasks
- Manage contract fulfillment
- Take care of invoicing via Strive
- Support in pre-sales activities TSI Force (Salesforce) and Contract Lifecycle Management Contributing to Deals Opportunities and BID Management technical and commercial Proposals
- Monitoring and reporting of SLA compliance
- Steering of Purchase Order and Order Management Activities and Contract Planning
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Invoicing activities Cost and Controlling awareness
- Orchestrate and manage all stakeholders in all sub-company entity structure over TDG On-Site Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality Contribution in Product and Portfolio Development
- Stakeholder Management
- Cost/Revenue Steering
- Operation and SLA Management/KPIs (financial and operational)
- Reporting Tasks for Management and Commercials
- Operation Change and Problem Management Tasks
Qualifications :
Background and required skills
- Bachelor or masters degree in the following areas: Computer science Engineering or Information Technology or equivalent work experience in IT
- Experience with customer facing management activities like sales product management deal management claim management etc.
- Excellent knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools (TSI-Force) SPPM
- Exceptional written and oral communication skills
- Excellent English language skill (business fluent) German is a nice to have (conversation level)
- Understanding of legal terminology
- Commercial Awareness
- Experience working in multicultural and international environments
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
