Desktop Support Engineer
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Job Location:
Geneva - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Desktop Support Engineer will have responsibility for:
- Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support telephony land and mobile and printers)
- Install configure and maintain workstations hardware and software; Windows 11 M365 Office Trading apps macOS
- Support Marketdata applications; Trayport Fidessa Bloomberg LSEG Workspace ICE
- Preparation of new joiners including account creation desk set up PC/Laptop builds applications telephony network connectivity.
- Manage iPhone computers printers scanners and other hardware
- Follow and maintain applications deployment via SCCM Intune other MDM applications
- Analyze incidents/request and contribute to our continuous improvements ethos
- Design and build custom internal tooling to empower Help Desk teams
- Document standards and follow procedures
- Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call
Qualifications :
- Experience: Preferably at least 5 years experience as Senior Desktop Support or similar position
- Very good experience supporting a Microsoft environment; Windows OS MS Office products M365
- Very good experience working with EUC networks; Patching Wi-Fi
- Very good experience administering and managing; Active Directory AAD Intune GPOs Exchange 2019 SCCM
- Good experience supporting and working with telephony systems; MS Teams Voice Cloud9 turret AirWatch and Intune
- Good experience supporting and working with AV (audio visual) technologies; Logitech Teams Rooms
- Good experience and knowledge virtual environments; Citrix VMWare VDI AVD
- Good experience supporting trading applications; Trayport Reuters Bloomberg ICE (Fidessa and E-Star a plus)
- Good understanding of cloud technologies; Azure AWS
- Good understanding of MAC OS
- Very good communication skills collaborative and inclusive
- Good experience with PowerShell beneficial
- Automation creation experiences advantageous
- Good project management understanding
- Good experience working with vendors providers and other internal business teams
- Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)
Personal Characteristics
- Customer Service oriented white glove support level
- Strong communication skills both verbally and written in French and English
- Technically minded and focused with excellent triage skills
- Highly responsive energetic and enthusiastic
- Capable of prioritizing tasks and meeting critical deadlines
- Structured and rigorous
- Good management under pressure
- Excellent judgment attention to detail
- Flexible and available out of business hours
- Must be a team player with an open non-political style and a high level of personal integrity
- Automation mindset and self-starter
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
We are a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon credits. Every day we use our expertise to distribute energy around the world. We source from producers, refiners and intermediaries and deliver to refineries, ut ... View more
