Customer Retention & Development Manager
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Build a District Retention Program that includes coverage for all customers producing revenue in our District
- Oversee strategic growth of LAM and CAM customers through regular business reviews
- Assist Product Managers in developing Product level retention programs
- Management of CAMs & LAMs
- Facilitate monthly branch retention meeting
- Develop and protect content driven business reviews that protect our core retention pillars:
- Confirm we are experts
- Align with Sales Strategy
- Performance Metrics
- Value Add; Joint initiatives and quantify savings/cost avoidance
- Information which tells a story or prompts discussion (no data dumping)
- Build and protect consistency in our branch and service offerings
- Direct drive and ensure that all new clients receive benefits from a formal transition
- Measure and analyze Customer revenue trends and proactively communicate these trends
- Drive consistency and usage of CRM through Product Mangers and Account Management Team
- Ensure minimum call counts and reviews (Basic Detailed etc) are completed as per District goals
- Coach and mentor direct reports to develop them professionally and personally
- Ensure incremental improvements are made on building stronger customer relationships
- Grow our revenue across multiple products and geographies
Qualifications :
- University or equivalent business qualifications
- Minimum 5 years personnel management experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong oral written communication and presentation skills
- Strong analytics skills
- Proven problem solving skills
- Fluent in English
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
