CRM Specialist (Customer Service & Experience)
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
CRM Specialist (Customer Services & Experience)
Turn complex interactions into powerful insights.
Were hiring a CRM Specialist to shape how we capture structure and use customer service data to continually improve our ability to deliver effortless customer experiences.Youlldesign effective workflows help our Customer Service teams capture clean and meaningful data and build the framework that gives us a complete view of customer interactions.
Youllwork collaboratively across teams champion data quality alongside our Data teams and evolve our CRM as the business grows. If you enjoy solving problems working with systems and helping others get the best from themthis role is a great fit.
Team:Customer Service & Experience
Reports to: Transformation Manager
Salary: From 50000
Location:Hybrid role minimum 1 day in SSO per month travel to our Cape Town partner site where
Apply todayand architect the data that drives great service.
#Hiring #CRM #DataIntegrity #CustomerInsights #WorkflowDesign #CustomerService
Whats the job
Putting yourself in the shoes of ourCustomers. Improve CRM workflows and data quality to support teams in capturing and usingaccuratecustomer service data. The rest of the details we can talk through at interview!
What we need:
Experience with CRM or data processes; strongproblemsolverwho works well with operational and data teams. Collaborative across functions to improve experience throughrepresentingthe customer in every journey. The rest of the details we can talk through at interview!
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
