IT Officer

Prosupport Services Company Ltd

Job Location:

Dakar - Senegal

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

The IT Support Officer will be responsible for providing first-line and second-line technical support to users ensuring the smooth operation of IT systems hardware software and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.

Tasks

Provide technical support to users on hardware software network and application issues.
Respond to IT support requests and resolve issues in a timely and professional manner.
Install configure and maintain desktops laptops printers scanners and mobile devices.
Set up user accounts email access and system permissions.
Monitor and maintain local area networks (LAN) internet connectivity and basic server operations.
Perform routine system checks updates and backups.
Assist in managing antivirus security patches and access controls.
Support troubleshooting of network email and connectivity issues.
Maintain an inventory of IT equipment and software licenses.
Document IT procedures system configurations and troubleshooting guides.
Ensure proper handling storage and maintenance of IT assets.
Support implementation of IT security policies and best practices.
Ensure compliance with company IT policies and data protection requirements.
Assist with audits and system reviews where required.
Work closely with vendors and service providers for repairs and upgrades.
Support system upgrades new software rollouts and IT projects.
Provide basic user training on IT systems and applications.

Requirements

Diploma or Bachelors Degree in Information Technology Computer Science Information Systems or a related field.
Relevant IT certifications (e.g. CompTIA A Network Microsoft Cisco) are an advantage.
Minimum of 13 years experience in an IT support or helpdesk role.
Hands-on experience with Windows operating systems Microsoft Office and basic networking.
Strong troubleshooting and problem-solving skills.
Good knowledge of computer hardware software and networks.
Ability to communicate technical issues clearly to non-technical users.
Good time management and ability to handle multiple tasks.

Tasks

Provide technical support to users on hardware software network and application issues.
Respond to IT support requests and resolve issues in a timely and professional manner.
Install configure and maintain desktops laptops printers scanners and mobile devices.
Set up user accounts email access and system permissions.
Monitor and maintain local area networks (LAN) internet connectivity and basic server operations.
Perform routine system checks updates and backups.
Assist in managing antivirus security patches and access controls.
Support troubleshooting of network email and connectivity issues.
Maintain an inventory of IT equipment and software licenses.
Document IT procedures system configurations and troubleshooting guides.
Ensure proper handling storage and maintenance of IT assets.
Support implementation of IT security policies and best practices.
Ensure compliance with company IT policies and data protection requirements.
Assist with audits and system reviews where required.
Work closely with vendors and service providers for repairs and upgrades.
Support system upgrades new software rollouts and IT projects.
Provide basic user training on IT systems and applications.

Requirements

Diploma or Bachelors Degree in Information Technology Computer Science Information Systems or a related field.
Relevant IT certifications (e.g. CompTIA A Network Microsoft Cisco) are an advantage.
Minimum of 13 years experience in an IT support or helpdesk role.
Hands-on experience with Windows operating systems Microsoft Office and basic networking.
Strong troubleshooting and problem-solving skills.
Good knowledge of computer hardware software and networks.
Ability to communicate technical issues clearly to non-technical users.
Good time management and ability to handle multiple tasks.