IT Desktop Support Engineer

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity

Abnormal AI is building a world-class IT function to support our rapid global growth. We are seeking an experienced and service-driven IT Service Desk Engineer to deliver high-quality technical support to our teams across UK and Globally.

This role is critical in ensuring our employees have a seamless technology experience from day one providing responsive support managing endpoint lifecycle and driving operational excellence in our IT ideal candidate thrives in a fast-paced hybrid work environment is equally comfortable with macOS and Windows ecosystems and has a passion for delivering best-in-class end-user support.

Key Responsibilities

End-User Support & Incident Management

Serve as the primary point of contact for IT support requests from both onsite and remote employees.
Manage incidents and service requests through ticketing systems (e.g. ServiceNow JIRA) including logging triaging tracking and resolving issues.
Provide hands-on support for video conferencing tools (e.g. Zoom) printers and general office IT infrastructure.
Escalate complex issues to senior engineers ensuring timely follow-up and resolution.

Device Lifecycle & Access Management

Deploy configure troubleshoot and decommission macOS and Windows laptops/desktops.
Handle all aspects of employee onboarding and offboarding including hardware/software provisioning and access rights management.
Administer endpoint and SaaS applications manage license allocations and troubleshoot access/performance issues.

Tools Platforms & Documentation

Support SaaS platforms including Okta Google Workspace Microsoft 365 Slack and Zoom.
Maintain and update IT documentation (troubleshooting guides SOPs best practices) using Confluence and Google Drive.
Contribute to IT projects such as infrastructure upgrades automation initiatives and security enhancements.

Required Qualifications

45 years of experience in IT support or service desk roles supporting both macOS and Windows environments.
Bachelors degree in Computer Science Information Technology or a related field.
Proven experience with end-user hardware setup configuration and lifecycle management.
Proficiency with SaaS applications including Okta Google Workspace Microsoft 365 Slack and Zoom.
Familiarity with Active Directory identity and access management (SAML Okta) and VPN support.
Working knowledge of basic networking (TCP/IP) endpoint security and mobile device management tools (e.g. Jamf VMware Workspace ONE).
Strong problem-solving skills with the ability to efficiently prioritize and execute tasks.
Excellent customer service interpersonal and communication skills.
Ability to travel to our London office when required.

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Required Experience:

The OpportunityAbnormal AI is building a world-class IT function to support our rapid global growth. We are seeking an experienced and service-driven IT Service Desk Engineer to deliver high-quality technical support to our teams across UK and Globally.This role is critical in ensuring our employees...