Staff Consultant

What to Expect:

As a Customer Success Staff Consultant you will

• Tackle complex business challenges individually and as part of a team through strategy execution and innovative problem-solving.
• Deliver high-quality projects proactively seek out opportunities for improvement and provide best-practice guidance to help our clients maximize the value of NetSuite.
• Consult with clients to deeply understand their business needs map requirements to NetSuite functionality and support smooth system configuration and adoption.
• Drive customer satisfaction and measurable impact by meeting obtainable goals and metrics.
• Be at the forefront of AI adoption in the ERP space embracing change exploring new technologies and introducing clients to transformative solutions.

Additional responsibilities include:

• Leading optimization efforts within engagements to deliver highquality solutions within time and priority constraints
• Providing direction and mentoring to customer teams and influencing customer leadership on key decisions
• Managing clients in postgolive environments
• Overseeing the delivery of NetSuite application functionality
• Partnering with NetSuite technical and performance experts to achieve the best outcomes for customers
• Delivering exceptional client satisfaction and loyalty is a top this role you will often work under pressure manage multiple customers simultaneously and consistently strive to meet customer expectations.
• Successful candidates will have experience gathering customer business requirements and strong business analysis skills. Functional knowledge of NetSuite and an understanding of accounting principles are highly desirable. Excellent interpersonal skills are essential.

Who You Are:

• You are a critical thinker who is passionate about building a career within research and analysis you utilize synthesizing and problem-solving skills to demonstrate an aptitude for conducting quantitative and qualitative analysis.
• You are tenacious with a get the job done attitude and you can find a way to solve the most complex of problems with creativity and inventive thinking. You are passionate about delivering results that make a difference for our customers.
• You are confident in your ability to manage competing priorities and multiple know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
• You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction. You are a collaborator who understands the importance of teamwork when getting the job done.
• You have a Bachelors Degree in Business Administration/Management Entrepreneurship Global Business Economics or a related field with a focus on Accounting Supply Chain and/or Management Information Systems.
• Naturally curious about AI and eager to leverage new technologies in your work.
• 2-4 Yrs experience delivering ERP implementations

Whats In It for You:

• An opportunity to start building a long-term career with a global tech leader with on-the-job training resources and mentorship.
• Career growth options that support your skills and passions.
• Competitive salary and benefits.