Lead Scheduler

Jacksonville, FL - USA

Yearly Salary: $ 52000 - 60000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

Competitive salary
Opportunity for advancement
Paid time off

Assisting Hands Home Care is seeking a full-time Lead Scheduler to take ownership of caregiver scheduling and care coordination in a fast-paced home care setting. This is a central operations role responsible for schedule stability client coverage and thoughtful timely decision-making in a 24/7 business.

This position is fully in-office and best suited for someone who takes pride in ownership preparation and follow-through and who is comfortable leading when situations are time-sensitive.

While after-hours escalation is part of the role most issues are handled by our after-hours team. This position is responsible for preparing clear plans and guidance so issues can be handled correctly when they arise.

What the Work Is Like
This role is hands-on and people-focused. Most days are spent solving scheduling puzzles supporting our caregivers and making sure our clients feel cared for and heard. The work is fast-moving meaningful and you can see the impact of what you do every day.

On busier days you may need to find coverage when plans change explain a schedule update or decide what needs attention first. Our goal is always to do right by our clients and caregivers even when situations are stressful or time-sensitive.

You are the person who makes the final call on the schedule during business hours with support from a team that cares about doing things the right way.

Key Responsibilities

Manage daily caregiver schedules including call-offs and last-minute changes
Make sure all clients are covered with the right caregivers
Schedule new cases and adjust schedules as needs change
Communicate clearly and respectfully with clients families and caregivers
Handle tough conversations calmly and professionally
Prepare clear handoffs and plans for after-hours coverage
Provide guidance when after-hours decisions are needed
Watch staffing levels and work with Recruiting on needs
Spot scheduling problems early and help solve them
Keep schedules and notes accurate in WellSky Slack Todoist and Google Sheets
Follow through and close out tasks on time

What This Role Requires

Stay calm and make decisions under pressure
Take responsibility when urgent issues come up including after hours
Pay close attention to details and follow procedures
Work independently and take ownership without constant direction

Qualifications

Minimum 1 year of experience in caregiver scheduling or care coordination in home care healthcare or a similar environment. Additional experience is a plus.
Strong communication skills and ability to manage multiple priorities.
Ability to work fully in-office in Jacksonville MondayFriday 9:00 AM5:30 PM.
Experience with WellSky Slack or similar systems preferred.

About Us
Assisting Hands Home Care is a local family-owned agency in Jacksonville providing trusted in-home care. We are a small supportive office team that values clear communication accountability and doing whats right for our clients and caregivers.

If you like knowing your work matters and want to be part of a team that shows up for one another this is a good place to work.

Schedule and Compensation

Full-time fully in-office MondayFriday 9:00 AM5:30 PM
This role serves as the escalation point for urgent after-hours issues
$52000$60000 per year depending on experience. Compensation is structured to reflect both core scheduling responsibilities and the added accountability of after-hours decision-making
Paid time off included

How to Apply
If this role aligns with your experience and working style we encourage you to apply. We are looking for a mature dependable professional who takes pride in ownership and is ready to take responsibility for one of the most important parts of our business.

Assisting Hands Home Care is an equal opportunity employer committed to fostering an inclusive and respectful workplace.

This role requires successful completion of a Level II Background Check

Compensation: $52000.00 - $60000.00 per year

About Assisting Hands Home Care

Assisting Hands Home Care provides compassionate dependable in-home care that helps individuals remain safe independent and comfortable in their own homes. Our care is rooted in dignity respect and personalized support allowing clients to maintain their quality of life where they feel happiest.

Assisting Hands Home Care is known for its high standards and commitment to excellence. Our caregivers are reliable compassionate and dedicated to providing care that builds trust and makes a meaningful difference in the lives of those we serve.

Responsive recruiterBenefits:Competitive salaryOpportunity for advancementPaid time offAssisting Hands Home Care is seeking a full-time Lead Scheduler to take ownership of caregiver scheduling and care coordination in a fast-paced home care setting. This is a central operations role responsible for ...