Client Operations Specialist

Join a team that keeps operations runningand customers smiling.

At Sprague Pest Solutions our Client Operations Specialists are the heartbeat of our service teams. They are problem solvers communicators organizers and trusted partners for both customers and technicians. If you thrive in a fast-paced environment love helping people and enjoy keeping complex systems running smoothly this may be the role for you.

Were looking for a friendly detail driven articulate resourceful professional who can provide prompt knowledgeable support to internal and external customers while keeping operations efficient and accurate behind the scenes.

What Youll Do

As a Client Operations Specialist youll play a key role in ensuring every customer receives exceptional service.

Your responsibilities include:

Service & Technician Coordination

• Respond quickly and professionally to incoming service requests via phone email and online portals.
• Research customer concerns identify needs and determine the best course of action.
• Support accurate scheduling for technicians managers and customers.
• Assist with routing mapping and assigning service calls.
• Handle complaints and service issues with empathy and a solutions-oriented approach.
• Document service issues schedule changes and communications to keep everyone aligned.
• Review callbacks and after-hours messages escalating when necessary.

Account & Billing Support

• Help customers understand their invoices navigate the customer portal and process payments.
• Perform accounts receivable tasks including outbound collection calls and invoice resends.
• Support account updates and special billing requirements.
• Document all actions and escalate payment issues appropriately.

Documentation & Compliance

• Maintain accurate service records and compliance documentation.
• Process technician licensing applications and renewals.
• Quality check service reports to ensure accuracy.-check service reports to ensure accuracy.

Technical & Administrative Support

• Provide first-tier technical support for customers
• Enter sales leads pricing and account details into the CRM system.
• Run and distribute scheduled operational reports.

Team & Operations Support

• Collaborate closely with technicians operations teams and home office support.
• Assist with communication routing and operational alignment across teams.

Why youll love it here

At Sprague Pest Solutions were more than a pest control companywere a team of passionate professionals who care about each other and our clients. We offer competitive pay great benefits and a chance to be part of something meaningful. Youll join a collaborative team that values accuracy efficiency and continuous improvement. Expect real ownership support from smart peers and the opportunity to make a positive difference for your clients and communities across Spragues growing footprint.

What youll get working here:

• Salary: $20-25 per hour to start (depending on experience) plus annual bonus program
• Unlimited growth opportunities with continuing education and leadership training
• Pride in your work and the Sprague mission
• A supportive team environment based on family values

Benefits:

• Health Vision Dental Insurance within 30 days of hire
• 401K after 1 year with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Personal time available day 1 holiday and vacation time after 90 days
• Childcare assistance and college savings plan

What You Bring to This Role

Education & Experience

• 2 years of customer service experience
• 1 year in a call center or office environment
• High school diploma or equivalent

Skills & Competencies

• Excellent written and verbal communication
• Strong conflict resolution and problem-solving abilities
• Organized efficient and able to prioritize in a fast paced environment-paced environment
• Comfortable working independently with minimal supervision
• High attention to detail
• Proficiency with Microsoft Office CRM systems and billing platforms
• Quick to learn new technologies

Work Environment

• Primarily computer-based work at a desk
• Regular communication with customers and team members
• Occasional walking reaching and light lifting (up to 25 lbs)

Equal Opportunity Employer

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to any protected characteristic. We are a drug- and smoke-free workplace.