Renewals Specialist

New Haven, CT - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

The Renewals Specialist ensures smooth timely contract renewals that drive customer satisfaction retention and revenue growth. Partnering with Customer Success and Account Management this role manages the full renewal lifecyclefrom identifying opportunities to negotiation and closewhile aligning outcomes with customer needs and Abnormals addition to renewals this role identifies upsell opportunities such as licensing true-ups positioning value-based solutions that expand account position is a strong fit for candidates with foundational renewal experience who thrive in collaborative fast-paced environments and want to grow their commercial skills.

Who you are

Motivated goal-oriented and adaptable to changing priorities
Effective in high-volume environments with competing demands
Detail-oriented organized and strong at process and time management
Clear communicator with strong interpersonal skills
Curious and eager to learn in a collaborative setting

What you will do

Manage the end-to-end renewal process for assigned accounts or territories
Partner with Customer Success and Account Management to maintain high customer satisfaction
Track renewal milestones follow up on key dates and ensure timely execution
Support contract negotiations aligning terms with customer and business needs
Identify and pursue upsell opportunities (e.g. licensing true-ups) to grow account value
Flag and escalate renewal risks as needed
Contribute to accurate forecasting and reporting
Use data and insights to support value-driven customer conversations
Collaborate with channel teams to ensure a smooth partner experience

Must Haves

12 years of experience in Renewals Customer Success Sales Support or related SaaS role
Understanding of customer relationship management and SaaS sales processes
Basic negotiation upsell and objection-handling skills with a growth mindset
Strong communication organization and follow-up skills
Proficiency in CRM systems (e.g. Salesforce); Gainsight experience a plus
Awareness of customer lifecycle stages and early renewal risk indicators
Familiarity with Abnormals products and services with the ability to support forecasting and reporting

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About the RoleThe Renewals Specialist ensures smooth timely contract renewals that drive customer satisfaction retention and revenue growth. Partnering with Customer Success and Account Management this role manages the full renewal lifecyclefrom identifying opportunities to negotiation and closewhil...