Night Auditor
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Job Location:
Columbus, NE - USA
Monthly Salary:
$ 16 - 16
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Night Auditor
Reports To: Front Office Leadership Team / Assistant General Manager / General Manager
Position Summary: The Night Auditor is responsible for overseeing the nightly operations of the front desk ensuring that all financial transactions and reports are accurately completed and prepared for the next days operations. The primary focus of this role is to reconcile the days financial activities manage guest services during the overnight shift Manager on duty coverage and provide exceptional guest experiences..
Pay Range$16.00-16.25 based on experience and qualifications. Were looking for a dependable and qualified candidate to join our team on the overnight shift covering Wednesday through Saturday from 11:00PM.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform the duties of a front desk agent including guest check-in/check-out reservation handling and responding to guest inquiries.
Reconcile all daily front desk agents work ensuring accuracy in the daily accounting processes.
Run the trial balance to post rooms and close the day preparing and distributing next-day reports for the Front Office Housekeeping Sales and Executive Office as required.
Provide exceptional guest service by greeting and welcoming guests handling guest complaints promptly and ensuring a positive guest experience.
Handle financial transactions such as accepting payments maintaining a house bank and preparing accurate receipt reports.
Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
Respond to and resolve guest complaints efficiently and courteously.
Answer telephones promptly and handle reservations check-ins and check-outs with accuracy and efficiency.
Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
Manage messages wake-up calls mail and faxes properly ensuring prompt and accurate service.
Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
Effectively utilize the Property Management System and Electronic Key Equipment. Maintain a clean and orderly work area respond promptly to FOM or MOD requests.
Maintain open lines of communication with all departments sharing pertinent information as needed.
Be self-motivated and use time wisely responding positively to new ideas and feedback. Demonstrate proper selling techniques during the reservation and walk-in process actively seeking opportunities to upsell and increase revenue.
Complete shift closing accurately obtaining appropriate approval signatures and authorization codes.
Associates may be required to work varying schedules including nights weekends and holidays based on business needs.
Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action up to and including termination.
Qualifications:
Education: High school diploma or equivalent required.
Experience: One to two years in an accounting or front office position preferred.
Strong communication skills both verbal and written.
Extensive knowledge of the hotel its services and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day with walking and standing required for the remainder of the shift.
Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions bending and climbing.
Taking Care of You Our Benefits
At Ivy we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status and full details will be shared with you during your first 30 days. Heres a look at what we offer to help take care of you and your loved ones:
Health & Wellness
Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Financial Security & Peace of Mind
Basic Life Insurance & AD&D
Voluntary Life Insurance
Voluntary Short-Term Disability
Voluntary Long-Term Disability
Critical Illness Hospital Indemnity & Accident Plans
Pet Insurance
401(k) Retirement Plan
Time to Recharge
Paid Time Off (PTO) available as its accrued
Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.
Ivy Hospitality participates in E-Verify
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
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