Program Director

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

We Dream. We Do. We Deliver.

At Merkle a dentsu company we power the experience economy. Whether were building the next great app running CRM at scale for global brands delivering technology architectures that support millions of users or providing world-class data identity and insights solutions its all in the name of crafting experiences that set brands apart from the competition. Backed by dentsus legacy of innovation and creativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth and connect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digital transformation and commerce experience design engineering and technology integration digital marketing data science CRM and loyalty and customer data management.

We are now looking for an experienced delivery leader who bridges Delivery Management and the Commercial organisation ensuring portfolio-level excellence across clients projects and teams.

As Program Director at Merkle DACH you drive consistent high-quality delivery and measurable business impact within an assigned client portfolio. You partner closely with the Client Portfolio Director to ensure outstanding delivery performance commercial alignment and client satisfaction.You combine delivery excellence with strategic business acumen able to manage complex multi-market engagements influence senior stakeholders and translate delivery success into long-term client growth.

This is a senior client-facing role within Delivery Management requiring proven experience in leading large-scale programs and managing senior client relationships across regions.

Key responsibilities

Own end-to-end delivery performance for assigned portfolio clients ensuring quality timeliness and profitability
Lead large complex multi-market programs coordinating cross-functional teams and external partners
Partner with the Client Portfolio Director to align delivery and commercial goals identifying risks and opportunities early
Act as the senior delivery point of contact and trusted advisor for client stakeholders including C-levels
Drive consistent application of Delivery Management standards and methods across teams
Ensure transparency of delivery performance through KPIs governance and reporting
Contribute to business development by identifying growth opportunities within existing engagements
Coach and mentor Delivery Managers and Project Leads within the portfolio
Represent the Delivery community within the assigned Portfolio Squad
Collaborate with other Program Directors and Delivery leadership to advance delivery standards company-wide

Qualities and skills needed

Minimum 15 years of experience in delivery or program leadership roles within consulting agency or technology environments
Proven track record managing large complex multi-disciplinary engagements
Strong commercial and strategic mindset; comfortable operating at portfolio and executive levels
Deep understanding of delivery governance financial management and operational excellence
Experience with both traditional and agile delivery methodologies
Exceptional stakeholder management and communication skills including C-suite engagement
Demonstrated ability to coach lead and develop high-performing teams
Strong business acumen problem-solving ability and calm under pressure
Fluent English (written and spoken); additional languages are a plus especially German or French
Willingness to travel as needed

Why choose Merkle

Innovation at Our Core: As part of dentsus global network Merkle pushes the boundaries of customer experience integrating creativity technology and data to drive real-world impact. For over 35 years weve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16000 employees across 30 countries and part of a 70000 employees network at dentsu Merkle blends global insights with a deep understanding of local markets to deliver personalized effective solutions.

Collaborative Culture: At Merkle your ideas and contributions truly matter. Youll join a team that fosters innovation collaboration and creative problem-solving. Together we work on impactful international projects making meaningful connections every step of the way.

Whats in It for You

Global Perspective: As part of a dentsu company collaborate with over 70000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance: Enjoy hybrid work models adaptable hours and home office options.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team members unique perspective is valued and everyone is welcome.

Well-balanced reward package: We offer competitive salaries volunteer days wellness days modern offices and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands people and societywhere every contribution makes a meaningful impact.

Growth Opportunities: Expand your skills through training mentorship and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

*many more attractive benefits are waiting for you for more details regarding additional benefits please ask your recruiter

Ready to join the team Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

*At dentsu Diversity Equity and Inclusion (DEI) is central to our vision: To be at the forefront of people-centered transformations that shape society.

We cherish the unique talents and perspectives of all individuals welcoming applicants regardless of gender gender identity nationality religion ethnicity cultural background sexual orientation age physical or mental ability. By embracing diverse perspectives we create meaningful change and sustainable growth for our people clients and society. Our hiring decisions are guided by qualifications and role-specific requirements ensuring a workplace free from discrimination and harassment.

#LI-Hybrid
#LI-Merkle

Location:

Prague

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Director

Job Description:We Dream. We Do. We Deliver. At Merkle a dentsu company we power the experience economy. Whether were building the next great app running CRM at scale for global brands delivering technology architectures that support millions of users or providing world-class data identity and insig...