Logistics Account Coordinator
Share
Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Logistics Account Coordinator
Indianapolis IN In-Office
Are you a natural problem solver who thinks quickly on your feet Backhaul Direct is looking for a Logistics Account Coordinator to join our Customer Operations team. This role has a primary focus on scheduling loads and ensuring seamless freight execution while supporting Account Managers with day-to-day operational needs.
Youll support Account Managers by coordinating shipments end-to-end entering and validating load details setting pickup and delivery appointments communicating with carriers and internal teams and resolving issues as they arise. This is a great opportunity for detail-oriented professionals who want hands-on exposure to logistics operations and a clear path for growth.
Who is Backhaul Direct
Backhaul Direct is an innovative third-party logistics (3PL) provider with an unyielding commitment to managing streamlining and delivering effective freight solutions. Founded in 2004 weve grown from a small start-up into a major domestic and international logistics provider. Our balanced approach to innovation and customer service allows our shipping clients to stay ahead of the curve while still receiving one-on-one personal attention
What Will You Do as a Logistics Account Coordinator
- Accurately accept load tenders and build shipments in Backhaul Directs proprietary Grapevine TMS
- Accept and validate EDI tenders ensuring shipment details are correct and complete
- Schedule pickup and delivery appointments via phone email or customer scheduling systems
- Dispatch and track assigned carriers providing accurate and timely load information
- Act as a key communicator between Account Managers Carrier Sales customers and internal teams
- Work with the Carrier Sales team to verify loads are brokered and rates are approved
- Assist in negotiating coverage and pricing to ensure loads are covered efficiently
- Support new account onboarding to ensure customer and internal requirements are met
- Quickly identify and resolve issues related to scheduling service failures delays shortages or damages
- Communicate proactively with all stakeholders when issues arise
- Assist with customer service and billing-related inquiries as needed
- Collaborate with your team to identify opportunities to improve processes and grow customer accounts
What Qualifications Do You Need
- Bachelors degree preferred (business logistics supply chain or related field a plus)
- Previous logistics or transportation experience preferred but not requiredwe will train the right candidate
- Strong customer service and communication skills (verbal written and professional)
- Ability to enter data quickly and accurately across multiple systems
- Detail-oriented organized and able to multitask in a fast-paced environment
- Self-driven with a strong work ethic and a positive growth-oriented mindset
- Confident decision-making skills and the ability to remain composed under pressure
- Strong sense of urgency and follow-through
Why Choose Backhaul Direct
- Competitive salaries
- Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
- Robust benefits package including medical dental vision life disability 401K PTO and paid holidays
- Structured training and hands-on learning in logistics operations
- Internal growth opportunities for high performers
- Strong company fundamentals and culture
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability.
Required Experience:
IC
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
About Company
Since 2004, our company has evolved from a small startup into a major player in the 3PL space. Today, we have over $150 million dollars of freight under management. We transport cargo both domestically and internationally. Through our proprietary TMS "Grapevine" and our Enterprise Sol ... View more
