Clinic Supervisor (Bilingual)
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Job Location:
Chamblee, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Description:
POSITION SUMMARY:
TheClinical Supervisor is a frontline operational leader who ensures smooth compliant and patient-centered workflows within the clinic. Reporting to the Clinic Manager this role oversees Medical Office Specialists (MOS) and front desk operations driving service excellenceaccurateregistration and financial integrity. The Supervisor partners with clinical and administrative teams tooptimizescheduling throughput and customer service standards supporting organizational goals in access equity and quality care. Additionally the Clinical Supervisor collaborates closely with the finance team to ensure billing accuracy compliance with regulatory standards andtimelyresolution of revenue cycle issues safeguarding the organizations financial health whilemaintainingexceptional patient experience.
Operational Oversight & Workflow Optimization:
Govern daily front desk and MOS workflows ensuringaccurateregistration insurance verification and financial counseling.
Monitor queue management and appointment scheduling to reduce wait times and improve patient flow.
Audit EPIC documentation for completeness and compliance with billing and UDS standards.
People Leadership & Coaching:
SuperviseMOSteam; set clear expectations for customer service behaviors (greeting scripting service recovery).
Conduct competency assessments and provide coaching to sustain high performance.
Recognize achievements and address performance gaps through structured feedback and development plans.
Customer Service & Patient Experience:
Implement and audit service standards; round in lobby areas to ensure warm empathetic interactions.
Lead service recovery efforts and escalate concerns promptly.
Review Press Ganey and comment card feedback; collaborate with Clinic Manager on improvement plans.
Financial Stewardship & Revenue Integrity:
Ensureaccuratecopay collection sliding-fee application and insurance eligibility verification.
Complete daily deposits and close-out functions; reconcile discrepancies promptly.
Partner withrevenuecycle team to prevent lost reimbursement opportunities.
Compliance & Quality Readiness:
Maintain readiness for HRSA OSHA and HIPAA standards;participatein mock audits and corrective actions.
Conduct chart reviews for documentation accuracy especially for grant-funded programs.
Data & Performance Monitoring:
Track MOS productivity registration accuracy and patient throughput metrics.
Share weekly dashboard updates with Clinic Manager; implement countermeasures for variances.
EXPERIENCE REQUIREMENTS:
Bachelors degreeis preferredin Business Administration Management orarelated field
3to5 years of experience insupervising aclinical operationsteam.
Ability to manage complexproblem-solvingand influence decision-making.
Communication Organizational and analyticalskills preferred
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual retirement plan and match health insurance and more!)
Opportunity to get paid daily through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T Verizon Ford Motor Company General Motors Quicken Loans AND MORE!
Low-cost medical dental and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta a Federally Qualified Health Center (FQHC) andcomprised of 300 plus colleagues is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta Georgia area. We are dedicated to providing compassionate high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy we prioritize respect integrity compassion and excellence in all aspects of care delivery.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
