Application Engineer

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Application Engineer CRT/ES

USA-Portland (ME)

We are seeking a highly motivated Application Engineer to join the Kepware Portland Engineering Solutions (ES) this role you will investigate and help resolve customerreported issues collaborate on the development of strategic enhancements and contribute to testing efforts. While the QA responsibilities are primarily manual experience with test automation in Java Python JavaScript or C# is a strong plus.

You will work closely with teams across the organization including Engineering Technical Support and global partners to improve product quality and drive engineering excellence. This role is ideal for someone who is adaptable selfdriven eager to learn and thrives in a collaborative technical environment.

This position is a combination of troubleshooting customer issues with our products and quality assurance. As such a background in either software testing or Industrial Automation and Process Control systems are relevant

Day-To-Day:

As an Application Engineer you will:

• Configure use and troubleshoot and reproduce customer issues in our products.
• Build strong debugging skills and develop expertise across multiple product areas.
• Work closely with Software Engineers Technical Support and teams in Pune India and the US to understand customer issues and deliver reliable solutions.
• Assist in designing and testing bug fixes and enhancements to our software products alongside developers QA engineers and product owners in an Agile environment.
• Ensure every feature meets our full definition of done including functional testing automation readiness performance security and DevOps considerations.

Core Responsibilities:

• Develop a deep understanding of our products and customer uses cases to drive your ability to guide customers and resolve customer issues
• Collaborate with customers and Technical Support toidentifyand resolve the root causes of issues.

• Collaborate with others on the fixing of bugs and delivering high-quality solutions to customers and business partners.

• Bring fresh ideas and innovative thinking to the team.

Qualificationsand Skills:

• Bachelors degree in Computer Science Computer EngineeringrelatedSTEM field or equivalent experience.

• One or both of the following:
  • 2 years experience in software testing or customer support of software or software/hardware products
    • Solid understanding of software testing methodologies including: Unit integration functional UAT interoperability scalability usability performance and security test design
    • Experience with manual test design execution and defect reporting.
  • 2 years experience in Industrial Automation Process Control or related field. MES/HMI/SCADA PLC configuration and programming and the development of factory or process automation systems are all relevant experience for this position
• Ability to quickly learn new concepts and work effectively in a complex environment.
• Strong troubleshooting skills across largescale complex systems.
• Passion for continuous learning and professional growth.

Experience with the following is a plus

• Working withnetwork protocols including TCP/IP UDP and SOAP or industrial protocols such as OPC DA and UA CIP DNP3 IEC 60870/61850 and Modbus and IoT protocols such as REST and MQTT
• Experience testing software on Windows and Linux environments.
• Familiarity with software tools such as Visual Studio GitLab JIRA issue-tracking systems and unit-testing frameworks.
• Experience with Wireshark Containers or Postman

PTC carefully considers a widevarietyof salary range for this positionisbetween $.The salary rangereflectsa good-faith estimate of compensation at the time of vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible fora opportunity tobecome a PTC shareholder through our employee share purchase program(ESPP)which allowsfor thepurchaseofdiscounted PTC also be eligible forparticipation in ourequity may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage andif you are an office-assigned employeea generous commuter total rewards and benefits programs are subject to applicable planeligibilityand otherterms and conditions.

For more informationaboutPTCs comprehensive benefits pleasevisitourCareers Page.

PTC recruits on a rolling basis. Candidates are considered as they apply until the opportunity is filled.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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