Customer Service Representative Home Medical Equipment (Full-Time, Days)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Compensation range:
$20.26 - $27.35Your rate of pay will be based on applicable experience
Shift: Days Shift length: 8 HoursDays off: Fixed If fixed days off: Saturday & Sunday
Hours per pay period: 80
Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services and our mission is to elevate the health of the communities we serve. As a Planetree organization we place high value on hiring the right team to care for our patients and their familiescare that is steeped in compassion human connection and mutual support. If you feel called to make a meaningful impact through empathetic person-centered care and thrive in a culture that values collaboration and purpose we welcome you to join our team.
POSITION SUMMARY:
The Customer Service Representative is responsible for providing information processing referrals scheduling of services and/or coordinating delivery of equipment. Serves as a liaison between the patient case management insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Medical Center.
EDUCATION / TRAINING / EXPERIENCE:
Minimum:
One year experience in customer service
Six months experience in a health care or related setting performing tasks such as patient registration insurance verification medical billing patient DME education or handling of DME equipment .
Desired:
Medical terminology
Pervious home medical equipment experience to include knowledge of supply items EPIC order review and understanding of basic insurance coverage for DME items.
SKILLS / KNOWLEDGE / ABILITIES:
Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients co-workers physicians and the public. Must be able to follow instructions work quickly and accurately in a fast paced environment. Analytical and grammatical skills are necessary to communicate effectively verbally and in writing. Capable of using Microsoft Word Excel Outlook (Microsoft Office Suite) for a variety of support functions. Organizational and multi-tasking skills are essential. Must show sensitivity for the patient and family and maintain strict confidentiality. Must be able to fulfill the essential functions of the position.
PATIENTS SERVED:
This position is responsible for age-related emotional and cognitive needs of the following age groups of patients: pediatric adolescent adult and geriatric.
Benefits Information
Enloe offers a comprehensive and competitive benefits package to all eligible employees including but not limited to:
- $0 premium medical plan to include vision insurance
- Prescription and dental group insurance
- Retirement with employer match
- Generous paid time off (PTO) plan that starts accruing immediately and can be used as its earned
- Extended Sick Leave
- Flexible Spending Accounts for unreimbursed medical expenses and dependent care
- Employee Assistance Program
- Educational Assistance
Please visit the employee benefits page at get more in-depth benefits and coverage information or email to receive a full summary of benefits.
Required Experience:
Unclear Seniority
