Onboarding Specialist

Austin, TX - USA

Monthly Salary: $ 65000 - 75000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Role Summary:

Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKinds platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurants business goals and teach partners how to utilize inKind in a simple and effective way acting as the main point of contact for our restaurant partners inquiries issues and feedback during the launch cycle.

Who You Are:

Passionate about our mission and can see the value this role brings to us our restaurant partners and our customers
A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes
An eager and enthusiastic learner who enjoys working within a team
Adaptive organized and eager to learn new technologies and systems
A natural problem solver and creative thinker

Responsibilities/Essential Functions:

Coordinate the onboarding and training of Restaurant Partners to inKinds platform
Manage personal queue of new projects new location requests and maintenance requests
Serve as a subject matter expert on the implementation of inKinds Restaurant Partner products and services
Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
Build relationships with external inKind partners to improve our implementation process for users

Minimum Qualifications:

Bachelors Degree 1 years of relevant experience
Experience working with team collaboration and presentation tools such as Google Suite Slack Asana Cordial Keynote etc.
Experience with project management account portfolio planning and/or prioritization

Preferred Qualifications:

Experience working with restaurants or food-related entities/clients
Experience working in a training or operational capacity is a plus

Work Environment:

The candidate in this position will be primarily located in an office environment and be exposed to lighting temperature and noise level conditions typical of that environment
This position is primarily in-person with an expectation of in-person work at the physical office location in Austin Texas

Some of our Benefits:

Generous PTO and company holiday policy company paid Short Term Disability
100% employer covered health and dental insurance for our direct employees (a set plan is covered with higher tier healthcare coverage available at employees additional cost; dependent coverage is at employees cost); vision plan available at employees additional cost
Child Care Benefits and generous parental leave
Dog-friendly workspace in a secure building with great views of downtown Austin
Daily lunches and snacks

Salary:

$65000-$75000 DOE Bonus

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKinds ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race color ancestry religion gender gender identity national origin sexual orientation age marital status disability status veteran status or any other protected category have no bearing on our hiring decisions.

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Required Experience:

Role Summary:Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKinds platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurants business goa...