Switchboard Operator
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
JLL UK Switchboard Operator
Being one of the leading companies in the real estate industry JLL gets an average of at least 2500 telephone enquiries per month. You will be part of a the JLL CRE Workplace Team working on the customer focused switchboard servicing multiple lines of business within JLL UK.
You will work within a back-office team based in Birmingham but handling enquiries for the whole of the UK. This role is focused on the client journey and smooth handling of telephone enquiries. A call typically lasts between 10 seconds to 1 minute with a volume of 150 calls per day.
This is an on-site and full-time role working for 40 hours a week between the hours of 8:30am to 5:30pm Monday to Friday.
Responsibilities
Primary Task the answering of all inbound calls and appropriate qualification and distribution.
Answering inbound calls on behalf of multiple JLL departments:
Establishing the nature of the call
Qualifying the caller to the extent defined by the relevant department
Establishing the key information points from the caller
Loading that caller and all information onto CRM software and
Passing the lead on to the relevant department.
Requirements
Positive proactive attitude. Highly resilient.
Hard working.
Experience of telephone-based contact centre work is required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Adequate knowledge on Microsoft Office applications.
A high degree of integrity suitable to the JLL brand is required.
Experience within the property industry is desirable but not required.
Location:
On-site Birmingham GBRIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
