Senior Manager, Retail Operations

Infinity Replacement is our dedicated replacement window and door business bringing Marvins legacy of quality directly to homeowners. Through a direct-to-consumer model we deliver premium fiberglass products personalized in-home consultations and professional installationmaking the window replacement process simple seamless and satisfying.

The Senior Manager Retail Operations is a critical operational leader responsible for driving nationwide excellence in replacement window and door installation operations. This role ensures that field teams have the systems processes training and infrastructure needed to deliver flawless installation execution and an exceptional customer experience across all markets. By overseeing centralized operations onboarding and operational enablement programs this leader ensures scalability consistency and continuous improvement throughout our installation network. The Senior Manager works closely with Field Operations Sales Compliance and Digital IT to refine the postsale customer journeyfrom contract to installation completionwhile elevating operational capabilities across the organization.

• Lead centralized and remote teams supporting window and door installation operations nationwide.
• Build and scale processes that improve installation efficiency safety compliance and customer satisfaction.
• Identify operational gaps and drive continuous improvement across the installation workflow.
• Oversee installer and field operations onboarding training programs and ongoing skill development.
• Develop unified training strategies to support team readiness and system adoption.
• Serve as subject matter expert for installationrelated systems and field enablement tools.
• Partner with Digital IT on system enhancements and technology improvements.
• Maintain system documentation training materials and communication resources.
• Analyze installation and operational KPIs and translate data into actionable insights.
• Provide performance reporting and recommendations for field leaders and executives.
• Lead initiatives to improve productivity reduce friction and increase consistency across markets.
• Act as liaison between Field Installation Sales Compliance Digital IT vendors and installers.
• Support roll-outand scaling of new systems vendor programs and compliance initiatives.
• $125000 - $150000 plus annual bonus opportunity pay based on experience

• 7 years of operations leadership preferably in home improvement replacement window and door installation or construction service environments.
• Proven success building or scaling multisite installation or field operations infrastructure.
• Strong analytical skills with experience leveraging installation and operational KPIs to guide decisionmaking.
• Demonstrated ability to lead organizational change and improve complex field installation workflows in fastpaced environments.
• Excellent communication collaboration and crossfunctional leadership skills.
• Ability to influence without authority across teams and markets.
• High proficiency with operational technologies (e.g. CRM Salesforce Ingage Designer) and a strong aptitude for digital transformation.
• Ability to travel up to 50% with a valid drivers license and acceptable driving record.

From people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.

For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors. Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing recognizing everyones contribution to Marvins success
• Giving at Marvin participate in organized volunteer opportunities
• Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .