Utility Account Manager
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
About Us
Itrons suite of Emergency Preparedness & Response (EP&R) products delivers industryleading solutions to the utility and critical infrastructure sectors. Storm Manager brings together an ecosystem of interconnected utilities and contractors enabling organizations to secure mobilize and manage the resources needed to effectively respond to severe weather and natural disasters. Many of the largest investorowned utilities in North America rely on Itrons EP&R solutions to optimize all aspects of their storm response operations.
We are growing our team and welcome talented individuals with diverse professional and personal backgrounds. We encourage junior to midlevel candidates to apply to be considered for future openings within our EP&R team.
At Itron Resiliency Solutions our mission is to build a world that is safer more resilient and better prepared for threats to our electric infrastructure. The work you do here directly supports the reliability of critical services and the wellbeing of the communities our customers serve.
Job Summary
The Utility Account Manager serves as a primary point of connection between Itron and the utility stakeholders who rely on our EP&R SaaS this role you will build and grow strategic client relationships act as a trusted advisor and ensure clients are positioned to get the greatest value from our products. You will serve as an advocate for our customerspromoting a customercentric mindsetwhile engaging collaboratively across internal teams to deliver exceptional innovative and accountable service.
Duties and Responsibilities
Develop deep subjectmatter expertise across Itrons EP&R suite to confidently guide clients and internal partners.
Build strengthen and maintain collaborative trustbased client relationships across all assigned accounts.
Lead training and onboarding activities for new clients in partnership with our delivery team to ensure a smooth agile transition onto EP&R platforms.
Conduct clientspecific business analysis to identify opportunities for optimization and recommend solutions aligned with customer goals.
Act as a customer advocate by providing thoughtful recommendations for product enhancements service improvements and process efficiencies.
Support product delivery through training guidance troubleshooting and ongoing client enablement.
Create and contribute to training materials client resources and bestpractice documentation.
Partner with Customer Support and Service Provider teams to understand clientspecific environments helping tailor solutions and support approaches.
Collaborate with Product and Engineering teams to communicate client needs prioritize enhancements and influence development roadmaps.
Participate in stormresponse activities as part of the EP&R stormsupport team including:
Signing up for storm shifts (which may include nights weekends or holidays).
Serving as a communication bridge between utility clients and contractors.
Providing realtime user assistance and data insights.
Contributing to afteraction reviews and continuous improvement initiatives.
Required Skills & Experience
Minimum 3 years of experience in a professional services account management customer success or related clientfacing environment.
Bachelors degree in business communication or a related field.
Demonstrated ability to build authentic mutually beneficial relationships with diverse stakeholders.
Strong analytical problemsolving and criticalthinking skills.
High level of personal accountability independence and initiative; proven ability to work with minimal direction.
Ability to adapt quickly work confidently across varied personalities and navigate dynamic situationsincluding during stormresponse events.
Excellent communication skills with the ability to translate complex concepts for diverse audiences.
Willingness to travel up to 20% as needed.
Preferred Skills & Experience
Experience in the technology utilities energy or critical infrastructure sector.
Experience delivering training (virtual or inperson) or developing educational materials.
Familiarity with SaaS tools business analysis practices or customer success methodologies.
Prior experience supporting emergency response or highstakes operational environments.
Professional working proficiency in French and English a plus
Benefits Info
This position also includes a competitive benefit package including; financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!
The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .
Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Food Service
- GIS
- Hand Tools
- Lift Truck Experience
- Construction Experience
- Wastewater
- Commercial Driving
- Screen Printing
- Operations Management
- Sanitation
- Power Tools
