Strategy and Ops Manager Advanced Services

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As the Strategy and Ops Manager - Advanced Services you will serve as the strategic engine for the Advanced Services (AS) team bridging the gap between high-level strategy and operational execution. You will act as a key advisor to leadership driving the mission of creating a data-driven scalable service organization through rigorous resource planning and performance governance. By collaborating across Business Intelligence Finance and Global Delivery teams you will ensure our most critical initiativesfrom AI automation to workforce optimizationare executed with precision and transparency.

WHAT YOULL DO

• Architect Workforce & Resource Strategy: Own the end-to-end demand forecasting and capacity modeling for our global delivery teams to ensure we have the right talent ready to meet sales pipeline and backlog commitments.
• Govern Operational Performance: Design and manage executive-level scorecards and KPIs that monitor delivery health utilization and SLA performance translating complex data into actionable insights for Quarterly Business Reviews.
• Drive Operational Excellence: Lead cross-functional process improvement initiatives using Lean or Six Sigma methodologies to eliminate bottlenecks standardize global workflows and reduce cycle times.
• Execute Strategic Communications & Change: Orchestrate the organizational heartbeat by leading All Hands meetings executive updates and change management communications to ensure alignment and engagement across the global AS workforce.
• Modernize Decision Analytics: Partner with Engineering and BI teams to automate reporting workflows shifting the organization from manual data gathering to proactive self-service predictive analytics.

WHAT YOU BRING

• 710 years of experience in Business Operations Strategic Operations Program/Project Management (PMO) Service Delivery Operations or a related role.
• Experience supporting Professional Services Advanced Services (AS) or global delivery organizations.
• Operational Leadership: Extensive experience leading business operations program management or service delivery within a global professional services or technology environment.
• Strategic Resource Management: Mastery of workforce planning and capacity modeling with a proven ability to align headcount and budgets with fluctuating market demands.
• Analytical Storytelling: Expert-level ability to interpret complex datasets using tools like Tableau or Excel to influence executive decision-making and drive organizational accountability.
• Process & Program Governance: Demonstrated success in leading large-scale transformation projects and applying process improvement frameworks (such as Lean Kaizen or Agile) to increase operational efficiency.
• Communications Influence: Exceptional skill in executive communication and stakeholder management with the ability to drive cross-functional alignment and lead organizational change across diverse teams.
• We are primarily an in-office environment and therefore you will be expected to work from the Raleigh North Carolina office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.