Customer Relations Associate

Company Overview

At Vault we are not just insuring assets. We are reducing risks with data-driven technology to Protect What Matters Most to our customers. Our team is driven by a shared commitment to protect customers most prized possessions. We look at the bigger picture to provide custom solutions exceptional service and risk management to protect their legacy proactively.

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our office. Please note: we are currently located in downtown St. Petersburg FL but are relocating to south Tampa in summer 2026.

Why Choose Vault

Voted Best Places to work in Tampa Bay

An innovative open-minded environment built on trust and empowerment

A diverse and inclusive organization where we value each individuals strengths and expertise

A team committed to charity and community involvement

Mentorship from the top minds in the industry

A forward-thinking team backed by cutting edge technology

A-Financial Strength rating by AM Best

Comprehensive benefits tailored to your lifestyle

Job Responsibilities include but are not limited to:

Support our external customers via incoming phone calls and email communication

Follow up as needed with agent partners and customers to ensure we are providing a luxury experience

Assume ownership and timeliness in handling customer requests in an efficient accurate and professional manner

Identify needs of customers and provide solutions and or alternatives when needed

Maintain established levels of productivity service and quality standards in a fast-paced environment

Provide feedback and process improvement recommendations to ensure efficiency and exceptional customer experience

Attend trainings and continuing education sessions to define growth opportunity pathways

Preferred qualifications

A Bachelors degree or prior insurance experience in a role directly supporting customers

Exceptional customer service skills and ability to work independently and collaboratively with cross-functional teams to continue to cultivate an environment of teamwork and collaboration

Strong time management and attention to detail

Strong written and verbal communication skills including the ability to communicate effectively through multiple channels

Effective ability to cultivate strong business relationships through a clear focus on internal and external customers

Basic ability to navigate computers and applications (Microsoft Office)

Shifts are addressed on an individual basis for applicable role

Benefits include but are not limited to:

Flexible Spending Accounts & Health Savings Accounts with company contributions

Company paid comprehensive life & disability insurance plans

24/7 Telehealth Doctor Access Virtual wellness screenings Employee Assistance Programs

Company 401k retirement plan with Day 1 eligibility (6% company match 100% immediate vesting)

23 PTO days/year

11 Paid Holidaysand so much more!

We believe diversity makes us better and we seek to create a workplace where all feel a sense of belonging.