Senior Logistics Sales Support Specialist

Job Description

We are looking for a highly skilledSenior Logistics Sales Support Specialistto join our Supply Chain & Logistics this role you will act as a key link between logistics sales and customer service. You will own contract and pricing management support demand and supply planning and ensure an excellent continuously improving customer experience.

You will be part of the team responsible for demand planning material procurement production planning inventory control outsourcing vendor selection and distribution with a specific focus oncustomer service and sales support. A major part of your responsibility will bemanaging contracts and maintaining pricing on a quarterly basis.

You will also play a central role in developing and implementing best practices in logistics and customer service and in driving knowledge sharing and continuous improvement within the L&D team.

Key responsibilities:

Sales Support

• Manage sales contracts including daily administration monitoring and reporting.
• Ensure regular and effective communication with the sales team.
• Support sales operations through order processing pricing and invoicing inSAP.
• Ensure accurate tender customer and master data management.
• Coordinate and execute pricing and tender-related activities.
• Administer discounts and rebates including calculation of returns and paybacks.

Demand Planning

• Monitor the flow of goods (outbound deliveries/domestic replenishment deliveries) to support business plans and ensure appropriate stock levels.
• Proactively communicate market changes to planners and business stakeholders; support the development of mitigation plans to reduce out-of-stock risk.
• Compare demand forecasts and budgets at partner level.
• Provide expertise on forecast accuracy and adherence to plan highlighting impacts on stock levels and potential out-of-stocks.

Supply Planning & Stock Management

• Monitor and provide expertise on stock levels (overstock low stock slow-moving stock) and product expiry dates.
• Prepare data for IQV/HARP for Poland (all domestic storage locations/plants) and act as subject matter expert in this area.
• Monitor logistics parameters/data on the ePlatform on behalf of HU L&D.
• Place fill-up orders for manually ordered products when needed to maintain sufficient stock levels.
• Actively cooperate with the L&D team to maintain optimal in-market stock.

Warehouse Management

• Provide expertise in L&D areas and promote best practices.
• Ensure proper communication with the warehouse regarding customer shipments and issuance of delivery notes.
• React appropriately to incidents such as under-delivery over-delivery and damages.
• Participate in annual stock-taking activities.

Reporting

• Prepare and submit predefined monthly/weekly reports (e.g. goods flow inventory levels overstock out-of-stock lost sales backorders obsolete items).
• Provide subject matter expertise that supports data-driven decisionmaking across the organization.
• Monitor and report on commitments specified in annual tender contracts to the sales team.

Customer Support

• Manage sales-related claims complaints and operational issues in cooperation with internal and external stakeholders.
• Act as an expert in customer service drive improvements and promote a knowledgesharing culture within the team.
• Deliver timely customer service via email phone facetoface and live chat.
• Communicate customer feedback to relevant teams to resolve issues and improve customer experience.
• Cooperate with internal stakeholders on the maintenance and development of the ecommerce platform.
• Provide customers with all relevant sales information (e.g. out-of-stocks price lists sales performance promotions).
• Receive customer orders and support end-to-end order booking and shipment preparation (incl. allocation checking with NSM).
• Send order confirmations including out-of-stock and next-availability information.
• Handle customer complaints not related to active ingredients liaising with CORA NSM and BU as needed.
• Archive and document commercial agreements and special deals (including calculation of returns and paybacks).
• Develop and maintain strong customer focus to maximize satisfaction.

Systems & Continuous Improvement

• Provide expertise in L&D areas and drive continuous improvements within the scope of L&D responsibilities.
• Promote a culture of knowledge sharing within the team (incl. identifying the right internal stakeholders organizing trainings preparing guidelines/manuals).
• Create and maintain new customer accounts.
• Fulfil additional tasks as assigned.
• Work toward and achieve the objectives of your individual development plan.
• Identify and implement improvements to working practices and procedures to enhance efficiency costeffectiveness and productivity.
• Identify opportunities and make recommendations that contribute to the continuous improvement of decisions and processes.

Compliance

• Ensure that all activities are fully aligned with compliance requirements and the companys Code of Conduct including vendor management.

Qualifications & Experience:

• Bachelors or Masters degree in Supply Chain Logistics Business Administration or a related field.
• Minimum5 years of experiencein a relevant role in a multinational company.
• Strong background in logistics customer service and/or sales support.

Skills & Competencies:

• Very good command ofEnglish both written and verbal.
• Computer literate withadvanced MS Office skills especiallyExcel.
• Good working knowledge ofSAP(SD / MM modules preferred).
• Strong analytical skills with the ability to set priorities and manage multiple tasks.
• Strong willingness and ability to continuously learn.
• Team player who can also work independently and take ownership.
• Excellent communication and problemsolving skills.
• High sense of initiative with the ability to coordinate projects and activities endtoend.

What we offer:

• An opportunity to shape and improve key logistics and customer service processes.
• A dynamic international environment with close cooperation across functions.
• Professional development through onthejob learning and targeted training.

If you are passionate about logistics customer service and continuous improvement and you enjoy working in a fastpaced crossfunctional environment we would like to hear from you.

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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