Part-time Enterprise Central Scheduling Associate

UnityPoint Health is looking for a Central Scheduling Associate to efficiently schedule hospital tests and procedures while ensuring compliance with regulatory policies and protocols. This role involves obtaining and recording patient information verifying insurance eligibility and reviewing scheduling systems for accuracy. The ideal candidate will possess strong attention to detail and excellent communication skills with a focus on customer service and compassion. Join us to be part of a team dedicated to delivering high-quality care to our communities!

Location: Remote - applicants preferably reside in the UPH geography of Iowa Illinois or Wisconsin

Hours:Part-Time Monday-Wednesday 8:30am-5:00pm

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Key Accountability:

• Ability to multi-task and work efficiently with multi-line phone systems to accommodate high volume of phone calls to ensure customer service needs are met and align with system metric benchmarks.
• Ability to schedule across multiple markets within the Enterprise and possess an understanding of protocol variances across all departments.
• Accurately schedules appropriate appointments/ tests in the appropriate order within electronic health record (EHR) system while ensuring that all resources are coordinated (room nurse provider).
• Provide information on proper preparation for exam as well as assignment of date time coordination of arrival information as per location guidelines and appropriate campus (when applicable).
• Enter/verify accurate demographic and insurance information into EHR and collection of minimum data set information in accordance with Financial Clearance and Federal compliance standards.
• Possess basic knowledge of screening and diagnostic testing.
• Collaborate with departments and ordering physicians when scheduling to review testing for appropriate protocols.
• Consistently utilizes protocol for urgent testing needs as dictated by provider and performing departments.
• Effective decision making communication and interpersonal relations to ensure a positive image of the hospital as well as a positive patient and ordering physician experience.
• Collaborate with Financial Clearance when pre-authorization is required and identify needs for financial assistance referrals.
• Accurately processes provider referrals including transcription for compliance.

Registration & Data Integrity:

• Obtain and input accurate demographic and insurance data to ensure accuracy.
• All data collection from patient and or guarantor should be accurate complete and compliant.
• Follows all policy and procedures related to optimal financial performance.
• Utilize tools such as real time eligibility responses on-line resources phone or fax to verify eligibility to ensure accuracy.
• Knowledgeable of self-pay or underinsured patient policies and refers to the appropriate teams for resolution.
• Ensures accuracy of data collection by resolving registration errors as assigned by work queues.
• Understands and communicates the required patient benefit information.
• Follows collection and financial clearance policies and procedures.
• Understands and executes downtime procedures.

Collaboration & Team Synergy:

• Supports and contributes to department goals by attending department meetings and participating in performance improvement activities.
• Anticipates the need to assist co-workers and adapt to staff coverage at any registration areas/sites.
• Assist new hires in training processes.
• Demonstrate teamwork by working acting thinking and collaborating as a team while supporting team decisions.
• Maintain accountability for individual actions and encourage support teach mentor and resolve conflict in a healthy manner.
• Promote and celebrate team achievements.

• High School graduate or GED equivalent required
• Experience working within a medical setting required
• Prior experience with registration and appointment scheduling preferred