Junior Application Analyst

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsibilities:
Working on Tuesday - Saturday to support the Bank.
Contribute to the definition planning organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
Diagnose and resolve technical issues and user errors within the application utilize technical knowledge to investigate document and escalate complex application problems.
Resolve escalated inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered.
Have a direct impact on the customer experience.
Act as a liaison between our delivery squads and operations teams effectively communicating in both
Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the team to enhance overall client experience.
Perform other duties as assigned.

Qualifications:
Bachelors Degree in Information Technology Computer or related field
At least 1 year of experience in client application support or similar role
Knowledgeable in SQL scripts DataDog Splunk
Knowledgeable in Windows OS Unix and Linux
Familiarity with AWS Windows File ServerGithub Control M ServiceNowJira is advantageous.
Understand and follow Agile DevOps delivery resulting in high velocity high quality delivery
Passionate in working in an application support team with a focus on monitoring and responding to application reliability security and performance KPIs
Able to read log files identify errors and formulate paths to troubleshoot resolution
Strong analysis and problem-solving skills and eagerness to learn new technoloigies are important
Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
Ability to solve problems independently and creatively
Ability to follow instructions and work in a team environment
Fluent written and spoken English

What you will get from ATA IT :
14 days vacation in first year
Health insurance for staff & families
Life insurance
Dental fee for staff & families
Provident fund
Monetary Assistance (Childbirth Funeral Basket Visit)
Annual Party
Monthly Activities- Staff Birthday & Company Activities
Annual Health Check
Multi-national company with flexible working hours but professional company culture
Hybrid Work from Home Policy