Key Account Manager Large Accounts FH

ABOUT CHAPSVISION

Founded in 2019 ChapsVision is a fast-growing software publisher part of the NEXT40 of the French Tech ranking among the 40 most promising French start-ups.

With 1200 employees and more than 1000 major corporate and governmental clients our ambition is to become the European leader in sovereign data processing.

Our goal is to continue our development by strengthening our teams to design market deploy and support increasingly innovative and ambitious products.

In parallel our social commitment is embodied through the HappyCap Foundation which supports children with developmental and cognitive disorders and their families.

ROLE OVERVIEW

We are looking for a senior profile who can operate at the intersection of business value data/AI technologies and strategic account management. Two types of backgrounds are a strong fit:

• Consulting background (Data AI Digital Analytics) with experience in Life Sciences and/or Industrial & Manufacturing used to navigating complex organisations and shaping transformation roadmaps. OR

• A seasoned Key Account Manager comfortable with enterprise software deployments key account management and data/AI-oriented platformsable to balance strong client-facing presence with enough technical depth to be credible with IT architecture and data teams.

In this role you will act as a trusted advisor for both business and technical stakeholders. You will help clients understand how Enterprise Search accelerates their AI journeyfrom RAG & LLM augmentations to more advanced Agentic AI capabilitiesand how these technologies create measurable value across their organisation.

At the same time you ensure seamless delivery and adoption by coordinating closely with our Professional Services teams mobilising the right experts and steering engagements with clarity rigor and impact.

YOUR MISSIONS

- Manage a portfolio of strategic accounts across EMEA primarily in Life Sciences and Industrial & Manufacturing ensuring long-term satisfaction and strategic alignment.

- Ensure the adoption and success of our enterprise-grade often on-premise solutions by overseeing their implementation usage and value realization across complex environments.

- Act as a trusted advisor to business stakeholders (R&D Medical Regulatory Manufacturing Quality Supply Chain Commercial Operations etc.) and help them adopt Search RAG/LLM and broader Data & AI capabilities to solve high-value problems.

- Engage with technical stakeholders (IT data architecture security) with credibility understanding their constraints and coordinating the right expertise from our Professional Services Presales and Product teams.

- Build and drive adoption plans define measurable KPIs lead Executive Business Reviews and continuously monitor the health and success of each account.

- Identify new opportunities for expansion across sites factories functions or use-case domains and contribute directly to retention and upsell/renewal strategies through a value-centric approach.

- Collaborate closely with internal teams (Sales Pre-Sales Delivery/Consulting Product Support) to maximise delivered value and ensure seamless end-to-end execution.

- Contribute to ChapsVisions visibility as a thought partner on how Data Enterprise Search RAG/LLM and Agentic AI transform Life Sciences and Industrial sectorsthrough client workshops internal playbooks or industry events.

SKILLS & QUALITIES WE ARE LOOKING FOR

Experience & Education

• Minimum 10 years experience in Customer Success Account Management or Consulting within the Enterprise Software industry.

• Strong understanding of software lifecycle (deployment adoption support).

Hard Skills

• Knowledge of Data AI search engines LLMs and Enterprise solutions.

• Experience in managing large-scale projects and driving strategic accounts.

• Ability to engage with a wide range of stakeholders (pharma business teams IT leaders executives).

Nice to have

• Knowledge of the Pharma / Life Sciences sector.

• Experience at a major software vendor on Pharma-related projects.

• Fluency in French in addition to English.

Soft Skills

• Excellent communication listening and presentation skills.

• Consultative mindset focused on delivering business value.

• Leadership autonomy and cross-functional collaboration.

• Strong analytical skills and ability to adapt to complex multicultural environments.

Languages

• Fluent English is mandatory.

• German is a plus.

• French is a plus.
  

WHAT WE OFFER OUR EMPLOYEES

• 12 RTT (extra vacation days)

• SWILE meal card: 10/day covered at 60%

• Public transport: covered at 50%

• Sustainable mobility package: up to 400/year

• Health insurance: 55% covered

• Hybrid work: up to 3 days remote per week 26 monthly allowance

• CSE (works council): quarterly budget with many benefits

• Profit-sharing scheme
  

OUR RECRUITMENT PROCESS

• 30-minute phone call with one of our recruiters to get to know you.

• An interview with our Executive Sales Manager.

• An interview with our BL Leader.

• A case study

• A 30-minute interview with our HR Manager to discuss contractual aspects and ChapsVisions vision.

All our positions are open to people with disabilities